Operations report

⇐ Prev   Next ⇒ w/c 15 Dec w/c 22 Dec w/c 29 Dec w/c 05 Jan w/c 12 Jan Summary
Initial response
Triage 61.90%
13/21 		83.33%
5/6 		71.43%
5/7 		64.29%
18/28 		84.21%
16/19 		74.03%
Mean: 1d 5h 22m
Premier incidents 50.00%
1/2 		75.00%
3/4 		0.00%
0/1 		33.33%
2/6 		60.00%
3/5 		71.43%
Mean: 1d 0h 07m
Business incidents 75.00%
3/4 		0.00%
0/1 		100.00%
1/1 		85.71%
6/7 		80.00%
4/5 		82.35%
Mean: 0h 58m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 75.00%
6/8 		40.00%
2/5 		33.33%
1/3 		82.35%
14/17 		75.00%
9/12 		88.89%
Mean: 2d 3h 10m
15m update 46.15%
6/13 		14.29%
1/7 		16.67%
1/6 		48.28%
14/29 		27.78%
5/18 		44.44%
Mean: 2h 33m
Client updates hitrate
RT updates 86.67%
26/30 		100.00%
7/7 		90.00%
9/10 		93.94%
31/33 		88.89%
32/36 		90.60%
106/117
Incidents 84.62%
11/13 		100.00%
9/9 		80.00%
4/5 		88.24%
15/17 		90.48%
19/21 		88.14%
52/59
Requests 72.73%
24/33 		51.85%
14/27 		52.00%
13/25 		67.35%
33/49 		70.73%
29/41 		69.51%
57/82
Incident stats
Resolution time 81.82%
9/11 		85.71%
6/7 		100.00%
5/5 		92.86%
13/14 		84.21%
16/19 		87.50%
Mean: 7h 24m
Request stats
Resolution time 55.56%
5/9 		100.00%
6/6 		100.00%
3/3 		81.82%
18/22 		100.00%
8/8 		83.33%
Mean: 6d 1h 49m
Problem stats
Resolution time 80.00%
4/5 		-
 -
 50.00%
3/6 		100.00%
1/1 		66.67%
Mean: 5d 1h 14m

git hash: master (b637c68b)