Operations report

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Initial response
Triage 61.90%
13/21
83.33%
5/6
71.43%
5/7
62.07%
18/29
84.21%
16/19
73.08%
Mean: 9h 38m
Premier incidents 50.00%
1/2
75.00%
3/4
0.00%
0/1
40.00%
2/5
75.00%
3/4
76.92%
Mean: 0h 05m
Business incidents 75.00%
3/4
0.00%
0/1
100.00%
1/1
85.71%
6/7
80.00%
4/5
82.35%
Mean: 0h 58m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
6/6
66.67%
2/3
100.00%
1/1
93.75%
15/16
81.82%
9/11
91.67%
Mean: 1h 37m
15m update 50.00%
6/12
20.00%
1/5
25.00%
1/4
48.28%
14/29
35.29%
6/17
46.03%
Mean: 2h 25m
Client updates hitrate
RT updates 86.67%
26/30
100.00%
7/7
90.00%
9/10
93.94%
31/33
91.67%
33/36
91.45%
107/117
Incidents 84.62%
11/13
100.00%
9/9
80.00%
4/5
88.24%
15/17
90.48%
19/21
88.14%
52/59
Requests 75.00%
24/32
57.69%
15/26
58.33%
14/24
71.43%
35/49
71.43%
30/42
69.88%
58/83
Incident stats
Resolution time 81.82%
9/11
85.71%
6/7
100.00%
5/5
92.86%
13/14
84.21%
16/19
87.50%
Mean: 7h 24m
Request stats
Resolution time 55.56%
5/9
100.00%
6/6
100.00%
3/3
81.82%
18/22
100.00%
8/8
83.33%
Mean: 6d 1h 49m
Problem stats
Resolution time 80.00%
4/5
-
-
50.00%
3/6
100.00%
1/1
66.67%
Mean: 5d 1h 14m

git hash: master (c8f901f4)