Operations report

⇐ Prev   Next ⇒ w/c 08 Dec w/c 15 Dec w/c 22 Dec w/c 29 Dec w/c 05 Jan Summary
Initial response
Triage 75.00%
21/28 		61.90%
13/21 		83.33%
5/6 		71.43%
5/7 		64.29%
18/28 		71.43%
Mean: 2d 2h 57m
Premier incidents 66.67%
2/3 		50.00%
1/2 		75.00%
3/4 		0.00%
0/1 		33.33%
2/6 		69.23%
Mean: 1d 0h 57m
Business incidents 100.00%
4/4 		75.00%
3/4 		0.00%
0/1 		100.00%
1/1 		85.71%
6/7 		87.50%
Mean: 0h 11m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 89.47%
17/19 		75.00%
6/8 		40.00%
2/5 		33.33%
1/3 		82.35%
14/17 		90.91%
Mean: 1d 8h 46m
15m update 27.27%
6/22 		46.15%
6/13 		14.29%
1/7 		16.67%
1/6 		48.28%
14/29 		42.42%
Mean: 2h 19m
Client updates hitrate
RT updates 81.58%
31/38 		86.67%
26/30 		100.00%
7/7 		90.00%
9/10 		93.94%
31/33 		88.14%
104/118
Incidents 92.86%
13/14 		84.62%
11/13 		100.00%
9/9 		80.00%
4/5 		88.24%
15/17 		88.89%
48/54
Requests 73.91%
34/46 		72.73%
24/33 		51.85%
14/27 		52.00%
13/25 		67.35%
33/49 		72.73%
64/88
Incident stats
Resolution time 69.23%
9/13 		81.82%
9/11 		85.71%
6/7 		100.00%
5/5 		92.86%
13/14 		84.00%
Mean: 8h 15m
Request stats
Resolution time 85.00%
17/20 		55.56%
5/9 		100.00%
6/6 		100.00%
3/3 		81.82%
18/22 		81.67%
Mean: 7d 7h 12m
Problem stats
Resolution time 66.67%
2/3 		80.00%
4/5 		-
 -
 50.00%
3/6 		64.29%
Mean: 8d 1h 23m

git hash: master (6c029d07)