Operations report

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Initial response
Triage 75.00%
21/28
61.90%
13/21
83.33%
5/6
71.43%
5/7
62.07%
18/29
70.59%
Mean: 8h 51m
Premier incidents 66.67%
2/3
50.00%
1/2
75.00%
3/4
0.00%
0/1
40.00%
2/5
75.00%
Mean: 0h 06m
Business incidents 100.00%
4/4
75.00%
3/4
0.00%
0/1
100.00%
1/1
85.71%
6/7
87.50%
Mean: 0h 11m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 100.00%
17/17
100.00%
6/6
66.67%
2/3
100.00%
1/1
93.75%
15/16
95.35%
Mean: 1h 19m
15m update 28.57%
6/21
50.00%
6/12
20.00%
1/5
25.00%
1/4
48.28%
14/29
42.42%
Mean: 2h 11m
Client updates hitrate
RT updates 81.58%
31/38
86.67%
26/30
100.00%
7/7
90.00%
9/10
93.94%
31/33
88.14%
104/118
Incidents 92.86%
13/14
84.62%
11/13
100.00%
9/9
80.00%
4/5
88.24%
15/17
88.89%
48/54
Requests 73.33%
33/45
75.00%
24/32
57.69%
15/26
58.33%
14/24
71.43%
35/49
75.00%
66/88
Incident stats
Resolution time 69.23%
9/13
81.82%
9/11
85.71%
6/7
100.00%
5/5
92.86%
13/14
84.00%
Mean: 8h 15m
Request stats
Resolution time 85.00%
17/20
55.56%
5/9
100.00%
6/6
100.00%
3/3
81.82%
18/22
81.67%
Mean: 7d 7h 12m
Problem stats
Resolution time 66.67%
2/3
80.00%
4/5
-
-
50.00%
3/6
64.29%
Mean: 8d 1h 23m

git hash: master (c8f901f4)