Operations report

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Initial response
Triage 61.11%
11/18
75.00%
21/28
61.90%
13/21
83.33%
5/6
71.43%
5/7
72.37%
Mean: 1d 6h 07m
Premier incidents 50.00%
2/4
66.67%
2/3
50.00%
1/2
75.00%
3/4
0.00%
0/1
83.33%
Mean: 0h 03m
Business incidents 100.00%
2/2
100.00%
4/4
75.00%
3/4
0.00%
0/1
100.00%
1/1
90.91%
Mean: 0h 07m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 03m
Requests 88.89%
8/9
89.47%
17/19
75.00%
6/8
40.00%
2/5
33.33%
1/3
91.89%
Mean: 2d 1h 27m
15m update 40.91%
9/22
27.27%
6/22
46.15%
6/13
14.29%
1/7
16.67%
1/6
38.33%
Mean: 3h 07m
Client updates hitrate
RT updates 94.59%
35/37
81.58%
31/38
86.67%
26/30
100.00%
7/7
90.00%
9/10
88.52%
108/122
Incidents 85.71%
18/21
92.86%
13/14
84.62%
11/13
100.00%
9/9
80.00%
4/5
87.50%
49/56
Requests 74.42%
32/43
75.00%
36/48
74.29%
26/35
55.17%
16/29
55.56%
15/27
71.79%
56/78
Incident stats
Resolution time 57.89%
11/19
69.23%
9/13
81.82%
9/11
85.71%
6/7
100.00%
5/5
72.73%
Mean: 1d 4h 45m
Request stats
Resolution time 66.67%
10/15
85.00%
17/20
55.56%
5/9
100.00%
6/6
100.00%
3/3
77.36%
Mean: 9d 2h 23m
Problem stats
Resolution time 66.67%
2/3
66.67%
2/3
80.00%
4/5
-
-
72.73%
Mean: 6d 7h 36m

git hash: master (4425ed35)