Operations report

⇐ Prev   Next ⇒ w/c 01 Dec w/c 08 Dec w/c 15 Dec w/c 22 Dec w/c 29 Dec Summary
Initial response
Triage 61.11%
11/18
-
-
-
-
61.11%
Mean: 2d 5h 14m
Premier incidents 60.00%
3/5
0.00%
0/1
0.00%
0/1
0.00%
0/1
0.00%
0/1
60.00%
Mean: 0h 05m
Business incidents 100.00%
2/2
-
-
-
-
100.00%
Mean: 0h 16m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 03m
Requests 100.00%
7/7
-
-
-
-
100.00%
Mean: 0h 26m
15m update 47.62%
10/21
-
-
-
-
47.62%
Mean: 3h 25m
Client updates hitrate
RT updates 94.59%
35/37
-
-
-
-
94.59%
35/37
Incidents 81.82%
18/22
-
-
-
-
81.82%
18/22
Requests 74.36%
29/39
-
-
-
-
74.36%
29/39
Incident stats
Resolution time 57.89%
11/19
-
-
-
-
57.89%
Mean: 2d 4h 30m
Request stats
Resolution time 68.75%
11/16
-
-
-
-
68.75%
Mean: 8d 5h 26m
Problem stats
Resolution time 66.67%
2/3
-
-
-
-
66.67%
Mean: 2d 3h 46m

git hash: master (a2100d46)