Operations report

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Initial response
Triage 72.41%
21/29 		61.11%
11/18 		75.00%
21/28 		61.90%
13/21 		83.33%
5/6 		72.73%
Mean: 7h 38m
Premier incidents 62.50%
5/8 		50.00%
2/4 		66.67%
2/3 		50.00%
1/2 		75.00%
3/4 		78.95%
Mean: 0h 10m
Business incidents 80.00%
4/5 		100.00%
2/2 		100.00%
4/4 		75.00%
3/4 		0.00%
0/1 		86.67%
Mean: 0h 06m
Economy incidents -
 100.00%
1/1 		-
 -
 -
 100.00%
Mean: 0h 03m
Requests 92.31%
12/13 		100.00%
9/9 		100.00%
17/17 		100.00%
6/6 		66.67%
2/3 		95.83%
Mean: 0h 36m
15m update 38.46%
10/26 		43.48%
10/23 		28.57%
6/21 		50.00%
6/12 		20.00%
1/5 		42.86%
Mean: 2h 39m
Client updates hitrate
RT updates 89.13%
41/46 		94.59%
35/37 		81.58%
31/38 		86.67%
26/30 		100.00%
7/7 		88.61%
140/158
Incidents 93.10%
27/29 		85.71%
18/21 		92.86%
13/14 		84.62%
11/13 		100.00%
9/9 		90.54%
67/74
Requests 79.59%
39/49 		75.61%
31/41 		73.33%
33/45 		75.00%
24/32 		57.69%
15/26 		73.12%
68/93
Incident stats
Resolution time 80.95%
17/21 		57.89%
11/19 		69.23%
9/13 		81.82%
9/11 		85.71%
6/7 		73.24%
Mean: 1d 6h 45m
Request stats
Resolution time 77.27%
17/22 		66.67%
10/15 		85.00%
17/20 		55.56%
5/9 		100.00%
6/6 		76.39%
Mean: 10d 0h 21m
Problem stats
Resolution time 66.67%
2/3 		66.67%
2/3 		66.67%
2/3 		80.00%
4/5 		-
 71.43%
Mean: 6d 4h 01m

git hash: master (c8f901f4)