Operations report

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Initial response
Triage 70.97%
22/31 		72.41%
21/29 		61.11%
11/18 		75.00%
21/28 		61.90%
13/21 		72.00%
Mean: 9h 36m
Premier incidents 42.86%
3/7 		62.50%
5/8 		50.00%
2/4 		66.67%
2/3 		50.00%
1/2 		69.57%
Mean: 0h 19m
Business incidents 100.00%
7/7 		80.00%
4/5 		100.00%
2/2 		100.00%
4/4 		75.00%
3/4 		90.91%
Mean: 0h 09m
Economy incidents -
 -
 100.00%
1/1 		-
 -
 100.00%
Mean: 0h 03m
Requests 92.31%
12/13 		85.71%
12/14 		88.89%
8/9 		89.47%
17/19 		75.00%
6/8 		94.83%
Mean: 1d 3h 31m
15m update 41.38%
12/29 		38.46%
10/26 		40.91%
9/22 		27.27%
6/22 		46.15%
6/13 		43.00%
Mean: 2h 50m
Client updates hitrate
RT updates 92.86%
39/42 		89.13%
41/46 		94.59%
35/37 		81.58%
31/38 		86.67%
26/30 		89.12%
172/193
Incidents 87.50%
21/24 		93.10%
27/29 		85.71%
18/21 		92.86%
13/14 		84.62%
11/13 		89.41%
76/85
Requests 60.87%
28/46 		76.00%
38/50 		73.17%
30/41 		73.91%
34/46 		72.73%
24/33 		70.87%
73/103
Incident stats
Resolution time 94.44%
17/18 		80.95%
17/21 		57.89%
11/19 		69.23%
9/13 		81.82%
9/11 		76.83%
Mean: 1d 5h 02m
Request stats
Resolution time 92.31%
12/13 		77.27%
17/22 		66.67%
10/15 		85.00%
17/20 		55.56%
5/9 		77.22%
Mean: 9d 4h 36m
Problem stats
Resolution time 100.00%
2/2 		66.67%
2/3 		66.67%
2/3 		66.67%
2/3 		80.00%
4/5 		75.00%
Mean: 5d 7h 49m

git hash: master (b637c68b)