Operations report

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Initial response
Triage 82.61%
19/23 		70.97%
22/31 		72.41%
21/29 		61.11%
11/18 		75.00%
21/28 		76.56%
Mean: 9h 41m
Premier incidents 60.00%
3/5 		42.86%
3/7 		62.50%
5/8 		50.00%
2/4 		66.67%
2/3 		68.00%
Mean: 0h 19m
Business incidents 100.00%
6/6 		100.00%
7/7 		80.00%
4/5 		100.00%
2/2 		100.00%
4/4 		95.83%
Mean: 0h 07m
Economy incidents -
 -
 -
 100.00%
1/1 		-
 100.00%
Mean: 0h 03m
Requests 80.00%
8/10 		92.31%
12/13 		85.71%
12/14 		88.89%
8/9 		89.47%
17/19 		93.44%
Mean: 1d 2h 60m
15m update 40.91%
9/22 		41.38%
12/29 		38.46%
10/26 		40.91%
9/22 		27.27%
6/22 		41.28%
Mean: 2h 32m
Client updates hitrate
RT updates 71.43%
20/28 		92.86%
39/42 		89.13%
41/46 		94.59%
35/37 		81.58%
31/38 		86.91%
166/191
Incidents 80.77%
21/26 		87.50%
21/24 		93.10%
27/29 		85.71%
18/21 		92.86%
13/14 		89.69%
87/97
Requests 57.14%
24/42 		62.50%
30/48 		76.92%
40/52 		74.42%
32/43 		75.00%
36/48 		69.44%
75/108
Incident stats
Resolution time 83.33%
20/24 		94.44%
17/18 		80.95%
17/21 		57.89%
11/19 		69.23%
9/13 		77.89%
Mean: 1d 5h 00m
Request stats
Resolution time 90.00%
9/10 		92.31%
12/13 		77.27%
17/22 		66.67%
10/15 		85.00%
17/20 		81.25%
Mean: 8d 1h 26m
Problem stats
Resolution time 100.00%
3/3 		100.00%
2/2 		66.67%
2/3 		66.67%
2/3 		66.67%
2/3 		78.57%
Mean: 6d 1h 12m

git hash: master (4425ed35)