Operations report

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Initial response
Triage 82.61%
19/23
70.97%
22/31
72.41%
21/29
61.11%
11/18
-
75.76%
Mean: 4h 43m
Premier incidents 60.00%
3/5
42.86%
3/7
62.50%
5/8
60.00%
3/5
0.00%
0/1
65.22%
Mean: 0h 21m
Business incidents 100.00%
6/6
100.00%
7/7
80.00%
4/5
100.00%
2/2
-
95.00%
Mean: 0h 08m
Economy incidents -
-
-
100.00%
1/1
-
100.00%
Mean: 0h 03m
Requests 88.89%
8/9
100.00%
11/11
92.31%
12/13
100.00%
7/7
-
95.00%
Mean: 1h 04m
15m update 40.91%
9/22
41.38%
12/29
40.00%
10/25
47.62%
10/21
-
45.45%
Mean: 2h 20m
Client updates hitrate
RT updates 71.43%
20/28
92.86%
39/42
89.13%
41/46
94.59%
35/37
-
88.24%
135/153
Incidents 80.77%
21/26
87.50%
21/24
93.10%
27/29
81.82%
18/22
-
88.37%
76/86
Requests 55.00%
22/40
62.22%
28/45
79.59%
39/49
74.36%
29/39
-
66.67%
56/84
Incident stats
Resolution time 83.33%
20/24
94.44%
17/18
80.95%
17/21
57.89%
11/19
-
79.27%
Mean: 1d 5h 21m
Request stats
Resolution time 90.00%
9/10
92.31%
12/13
77.27%
17/22
68.75%
11/16
-
80.33%
Mean: 7d 6h 58m
Problem stats
Resolution time 100.00%
3/3
100.00%
2/2
66.67%
2/3
66.67%
2/3
-
81.82%
Mean: 2d 5h 55m

git hash: master (a2100d46)