Operations report

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Initial response
Triage 76.92%
20/26 		82.61%
19/23 		70.97%
22/31 		72.41%
21/29 		61.11%
11/18 		76.80%
Mean: 3h 46m
Premier incidents 50.00%
3/6 		60.00%
3/5 		42.86%
3/7 		62.50%
5/8 		60.00%
3/5 		66.67%
Mean: 0h 20m
Business incidents 100.00%
9/9 		100.00%
6/6 		100.00%
7/7 		80.00%
4/5 		100.00%
2/2 		96.55%
Mean: 0h 09m
Economy incidents -
 -
 -
 -
 100.00%
1/1 		100.00%
Mean: 0h 03m
Requests 81.25%
13/16 		88.89%
8/9 		100.00%
11/11 		92.31%
12/13 		100.00%
7/7 		92.73%
Mean: 5h 49m
15m update 21.88%
7/32 		40.91%
9/22 		41.38%
12/29 		40.00%
10/25 		47.62%
10/21 		41.03%
Mean: 2h 01m
Client updates hitrate
RT updates 89.06%
57/64 		71.43%
20/28 		92.86%
39/42 		89.13%
41/46 		94.59%
35/37 		88.53%
193/218
Incidents 93.10%
27/29 		80.77%
21/26 		87.50%
21/24 		93.10%
27/29 		81.82%
18/22 		89.81%
97/108
Requests 77.27%
34/44 		55.00%
22/40 		62.22%
28/45 		79.59%
39/49 		74.36%
29/39 		72.00%
72/100
Incident stats
Resolution time 72.73%
16/22 		83.33%
20/24 		94.44%
17/18 		80.95%
17/21 		57.89%
11/19 		77.88%
Mean: 1d 4h 21m
Request stats
Resolution time 87.50%
14/16 		90.00%
9/10 		92.31%
12/13 		77.27%
17/22 		66.67%
10/15 		81.58%
Mean: 7d 1h 10m
Problem stats
Resolution time 66.67%
2/3 		100.00%
3/3 		100.00%
2/2 		66.67%
2/3 		66.67%
2/3 		78.57%
Mean: 2d 8h 06m

git hash: master (20bf0187)