Operations report

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Initial response
Triage 76.92%
20/26 		82.61%
19/23 		70.97%
22/31 		72.41%
21/29 		61.11%
11/18 		76.80%
Mean: 1d 5h 30m
Premier incidents 50.00%
3/6 		60.00%
3/5 		42.86%
3/7 		62.50%
5/8 		50.00%
2/4 		65.52%
Mean: 0h 21m
Business incidents 100.00%
9/9 		100.00%
6/6 		100.00%
7/7 		80.00%
4/5 		100.00%
2/2 		96.55%
Mean: 0h 09m
Economy incidents -
 -
 -
 -
 100.00%
1/1 		100.00%
Mean: 0h 03m
Requests 81.25%
13/16 		80.00%
8/10 		91.67%
11/12 		85.71%
12/14 		88.89%
8/9 		91.23%
Mean: 1d 8h 30m
15m update 21.88%
7/32 		40.91%
9/22 		41.38%
12/29 		38.46%
10/26 		40.91%
9/22 		39.83%
Mean: 2h 08m
Client updates hitrate
RT updates 89.06%
57/64 		71.43%
20/28 		92.86%
39/42 		89.13%
41/46 		94.59%
35/37 		88.53%
193/218
Incidents 93.10%
27/29 		80.77%
21/26 		87.50%
21/24 		93.10%
27/29 		85.71%
18/21 		90.65%
97/107
Requests 77.27%
34/44 		56.10%
23/41 		60.87%
28/46 		78.00%
39/50 		73.17%
30/41 		71.57%
73/102
Incident stats
Resolution time 72.73%
16/22 		83.33%
20/24 		94.44%
17/18 		80.95%
17/21 		57.89%
11/19 		77.88%
Mean: 1d 4h 21m
Request stats
Resolution time 87.50%
14/16 		90.00%
9/10 		92.31%
12/13 		77.27%
17/22 		66.67%
10/15 		81.58%
Mean: 7d 1h 10m
Problem stats
Resolution time 66.67%
2/3 		100.00%
3/3 		100.00%
2/2 		66.67%
2/3 		66.67%
2/3 		78.57%
Mean: 2d 8h 06m

git hash: master (6c029d07)