Operations report

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Initial response
Triage 88.89%
16/18 		76.92%
20/26 		82.61%
19/23 		70.97%
22/31 		72.41%
21/29 		80.80%
Mean: 3h 44m
Premier incidents 66.67%
2/3 		50.00%
3/6 		60.00%
3/5 		42.86%
3/7 		62.50%
5/8 		70.00%
Mean: 0h 19m
Business incidents 100.00%
8/8 		100.00%
9/9 		100.00%
6/6 		100.00%
7/7 		80.00%
4/5 		97.14%
Mean: 0h 08m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 91.67%
11/12 		81.25%
13/16 		88.89%
8/9 		100.00%
11/11 		92.31%
12/13 		93.22%
Mean: 5h 24m
15m update 40.00%
8/20 		21.88%
7/32 		40.91%
9/22 		41.38%
12/29 		40.00%
10/25 		38.66%
Mean: 2h 04m
Client updates hitrate
RT updates 92.00%
23/25 		89.06%
57/64 		71.43%
20/28 		92.86%
39/42 		89.13%
41/46 		87.92%
182/207
Incidents 95.24%
20/21 		93.10%
27/29 		80.77%
21/26 		87.50%
21/24 		93.10%
27/29 		91.96%
103/112
Requests 80.00%
28/35 		77.27%
34/44 		55.00%
22/40 		62.22%
28/45 		79.59%
39/49 		76.00%
76/100
Incident stats
Resolution time 94.44%
17/18 		72.73%
16/22 		83.33%
20/24 		94.44%
17/18 		80.95%
17/21 		84.47%
Mean: 1d 1h 39m
Request stats
Resolution time 66.67%
8/12 		87.50%
14/16 		90.00%
9/10 		92.31%
12/13 		77.27%
17/22 		82.19%
Mean: 7d 0h 31m
Problem stats
Resolution time 50.00%
1/2 		66.67%
2/3 		100.00%
3/3 		100.00%
2/2 		66.67%
2/3 		76.92%
Mean: 17d 6h 15m

git hash: master (a2100d46)