Operations report

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Initial response
Triage 76.19%
16/21 		88.89%
16/18 		76.92%
20/26 		82.61%
19/23 		70.97%
22/31 		81.20%
Mean: 1d 6h 32m
Premier incidents 75.00%
3/4 		66.67%
2/3 		50.00%
3/6 		60.00%
3/5 		42.86%
3/7 		72.00%
Mean: 0h 16m
Business incidents 100.00%
11/11 		100.00%
8/8 		100.00%
9/9 		100.00%
6/6 		100.00%
7/7 		100.00%
Mean: 0h 07m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 92.31%
12/13 		91.67%
11/12 		81.25%
13/16 		80.00%
8/10 		91.67%
11/12 		93.22%
Mean: 1d 7h 42m
15m update 44.00%
11/25 		40.00%
8/20 		21.88%
7/32 		40.91%
9/22 		41.38%
12/29 		39.83%
Mean: 2h 01m
Client updates hitrate
RT updates 90.32%
28/31 		92.00%
23/25 		89.06%
57/64 		71.43%
20/28 		92.86%
39/42 		88.02%
169/192
Incidents 86.96%
20/23 		95.24%
20/21 		93.10%
27/29 		80.77%
21/26 		87.50%
21/24 		90.74%
98/108
Requests 76.32%
29/38 		80.00%
28/35 		77.27%
34/44 		56.10%
23/41 		60.87%
28/46 		73.74%
73/99
Incident stats
Resolution time 73.68%
14/19 		94.44%
17/18 		72.73%
16/22 		83.33%
20/24 		94.44%
17/18 		83.17%
Mean: 1d 0h 45m
Request stats
Resolution time 86.67%
13/15 		66.67%
8/12 		87.50%
14/16 		90.00%
9/10 		92.31%
12/13 		84.85%
Mean: 5d 1h 02m
Problem stats
Resolution time 100.00%
1/1 		50.00%
1/2 		66.67%
2/3 		100.00%
3/3 		100.00%
2/2 		81.82%
Mean: 19d 4h 50m

git hash: master (6c029d07)