Operations report

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Initial response
Triage 77.27%
17/22 		76.19%
16/21 		88.89%
16/18 		76.92%
20/26 		82.61%
19/23 		83.49%
Mean: 1d 7h 43m
Premier incidents 33.33%
1/3 		75.00%
3/4 		66.67%
2/3 		50.00%
3/6 		60.00%
3/5 		77.27%
Mean: 0h 09m
Business incidents 100.00%
11/11 		100.00%
11/11 		100.00%
8/8 		100.00%
9/9 		100.00%
6/6 		100.00%
Mean: 0h 06m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 88.89%
8/9 		92.31%
12/13 		91.67%
11/12 		81.25%
13/16 		80.00%
8/10 		92.86%
Mean: 1d 8h 55m
15m update 45.00%
9/20 		44.00%
11/25 		40.00%
8/20 		21.88%
7/32 		40.91%
9/22 		40.00%
Mean: 1h 52m
Client updates hitrate
RT updates 81.48%
22/27 		90.32%
28/31 		92.00%
23/25 		89.06%
57/64 		71.43%
20/28 		85.96%
153/178
Incidents 95.00%
19/20 		86.96%
20/23 		95.24%
20/21 		93.10%
27/29 		80.77%
21/26 		90.29%
93/103
Requests 71.43%
25/35 		76.32%
29/38 		80.00%
28/35 		77.27%
34/44 		56.10%
23/41 		72.63%
69/95
Incident stats
Resolution time 93.75%
15/16 		73.68%
14/19 		94.44%
17/18 		72.73%
16/22 		83.33%
20/24 		83.00%
Mean: 1d 1h 04m
Request stats
Resolution time 80.00%
8/10 		86.67%
13/15 		66.67%
8/12 		87.50%
14/16 		90.00%
9/10 		82.54%
Mean: 6d 4h 04m
Problem stats
Resolution time 0.00%
0/2 		100.00%
1/1 		50.00%
1/2 		66.67%
2/3 		100.00%
3/3 		63.64%
Mean: 24d 6h 26m

git hash: master (6c029d07)