Operations report

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Initial response
Triage 88.24%
15/17 		77.27%
17/22 		76.19%
16/21 		88.89%
16/18 		76.92%
20/26 		84.47%
Mean: 1d 1h 56m
Premier incidents 50.00%
1/2 		33.33%
1/3 		75.00%
3/4 		66.67%
2/3 		50.00%
3/6 		77.78%
Mean: 0h 09m
Business incidents 100.00%
2/2 		100.00%
11/11 		100.00%
11/11 		100.00%
8/8 		100.00%
9/9 		100.00%
Mean: 0h 06m
Economy incidents -
 -
 -
 -
 -
 -
Mean: -
Requests 89.47%
17/19 		88.89%
8/9 		92.31%
12/13 		91.67%
11/12 		81.25%
13/16 		93.85%
Mean: 4h 55m
15m update 57.89%
11/19 		45.00%
9/20 		44.00%
11/25 		40.00%
8/20 		21.88%
7/32 		43.12%
Mean: 1h 54m
Client updates hitrate
RT updates 94.00%
47/50 		81.48%
22/27 		90.32%
28/31 		92.00%
23/25 		89.06%
57/64 		90.00%
180/200
Incidents 84.62%
11/13 		95.00%
19/20 		86.96%
20/23 		95.24%
20/21 		93.10%
27/29 		90.62%
87/96
Requests 84.00%
42/50 		72.22%
26/36 		76.92%
30/39 		80.56%
29/36 		77.78%
35/45 		81.65%
89/109
Incident stats
Resolution time 75.00%
9/12 		93.75%
15/16 		73.68%
14/19 		94.44%
17/18 		72.73%
16/22 		81.82%
Mean: 1d 2h 11m
Request stats
Resolution time 80.77%
21/26 		80.00%
8/10 		86.67%
13/15 		66.67%
8/12 		87.50%
14/16 		81.01%
Mean: 7d 2h 16m
Problem stats
Resolution time 100.00%
1/1 		0.00%
0/2 		100.00%
1/1 		50.00%
1/2 		66.67%
2/3 		55.56%
Mean: 29d 8h 53m

git hash: master (4425ed35)