Operations report

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Initial response
Triage 68.18%
15/22
88.24%
15/17
77.27%
17/22
76.19%
16/21
88.89%
16/18
82.83%
Mean: 4h 38m
Premier incidents 50.00%
3/6
50.00%
1/2
33.33%
1/3
75.00%
3/4
66.67%
2/3
76.47%
Mean: 0h 04m
Business incidents 100.00%
5/5
100.00%
2/2
100.00%
11/11
100.00%
11/11
100.00%
8/8
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 90.00%
9/10
89.47%
17/19
88.89%
8/9
92.31%
12/13
91.67%
11/12
96.67%
Mean: 4h 50m
15m update 59.09%
13/22
57.89%
11/19
45.00%
9/20
44.00%
11/25
40.00%
8/20
54.46%
Mean: 1h 54m
Client updates hitrate
RT updates 80.85%
38/47
94.00%
47/50
81.48%
22/27
90.32%
28/31
92.00%
23/25
88.04%
162/184
Incidents 95.24%
20/21
84.62%
11/13
95.00%
19/20
86.96%
20/23
95.24%
20/21
90.80%
79/87
Requests 70.97%
22/31
83.67%
41/49
71.43%
25/35
76.32%
29/38
80.00%
28/35
79.79%
75/94
Incident stats
Resolution time 72.22%
13/18
75.00%
9/12
93.75%
15/16
73.68%
14/19
94.44%
17/18
82.14%
Mean: 1d 5h 14m
Request stats
Resolution time 85.71%
6/7
80.77%
21/26
80.00%
8/10
86.67%
13/15
66.67%
8/12
80.00%
Mean: 7d 8h 20m
Problem stats
Resolution time -
100.00%
1/1
0.00%
0/2
100.00%
1/1
50.00%
1/2
50.00%
Mean: 43d 0h 16m

git hash: master (a2100d46)