Operations report

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Initial response
Triage 70.83%
17/24
68.18%
15/22
88.24%
15/17
77.27%
17/22
76.19%
16/21
78.30%
Mean: 4h 21m
Premier incidents 75.00%
3/4
50.00%
3/6
50.00%
1/2
33.33%
1/3
75.00%
3/4
77.78%
Mean: 0h 04m
Business incidents 100.00%
3/3
100.00%
5/5
100.00%
2/2
100.00%
11/11
100.00%
11/11
100.00%
Mean: 0h 05m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 94.12%
16/17
90.00%
9/10
89.47%
17/19
88.89%
8/9
92.31%
12/13
96.92%
Mean: 4h 33m
15m update 41.67%
10/24
59.09%
13/22
57.89%
11/19
45.00%
9/20
44.00%
11/25
53.77%
Mean: 2h 23m
Client updates hitrate
RT updates 91.84%
45/49
80.85%
38/47
94.00%
47/50
81.48%
22/27
90.32%
28/31
88.46%
184/208
Incidents 86.67%
13/15
95.24%
20/21
84.62%
11/13
95.00%
19/20
86.96%
20/23
87.34%
69/79
Requests 84.78%
39/46
70.97%
22/31
83.67%
41/49
71.43%
25/35
76.32%
29/38
82.24%
88/107
Incident stats
Resolution time 100.00%
9/9
72.22%
13/18
75.00%
9/12
93.75%
15/16
73.68%
14/19
81.33%
Mean: 1d 5h 04m
Request stats
Resolution time 76.00%
19/25
85.71%
6/7
80.77%
21/26
80.00%
8/10
86.67%
13/15
80.72%
Mean: 7d 7h 31m
Problem stats
Resolution time 0.00%
0/1
-
100.00%
1/1
0.00%
0/2
100.00%
1/1
40.00%
Mean: 13d 9h 14m

git hash: master (c8fe59db)