Operations report

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Initial response
Triage 94.12%
16/17
70.83%
17/24
68.18%
15/22
88.24%
15/17
77.27%
17/22
80.39%
Mean: 4h 31m
Premier incidents 66.67%
2/3
75.00%
3/4
50.00%
3/6
50.00%
1/2
33.33%
1/3
75.00%
Mean: 0h 04m
Business incidents 100.00%
5/5
100.00%
3/3
100.00%
5/5
100.00%
2/2
100.00%
11/11
100.00%
Mean: 0h 07m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 06m
Requests 100.00%
6/6
94.12%
16/17
90.00%
9/10
89.47%
17/19
88.89%
8/9
96.61%
Mean: 4h 59m
15m update 37.50%
6/16
41.67%
10/24
59.09%
13/22
57.89%
11/19
45.00%
9/20
54.17%
Mean: 2h 02m
Client updates hitrate
RT updates 86.05%
37/43
91.84%
45/49
80.85%
38/47
94.00%
47/50
81.48%
22/27
87.67%
192/219
Incidents 93.75%
15/16
86.67%
13/15
95.24%
20/21
84.62%
11/13
95.00%
19/20
91.67%
66/72
Requests 75.76%
25/33
84.78%
39/46
70.97%
22/31
83.67%
41/49
71.43%
25/35
80.61%
79/98
Incident stats
Resolution time 84.62%
11/13
100.00%
9/9
72.22%
13/18
75.00%
9/12
93.75%
15/16
83.82%
Mean: 1d 3h 50m
Request stats
Resolution time 80.00%
4/5
76.00%
19/25
85.71%
6/7
80.77%
21/26
80.00%
8/10
79.45%
Mean: 8d 4h 11m
Problem stats
Resolution time 0.00%
0/2
0.00%
0/1
-
100.00%
1/1
0.00%
0/2
16.67%
Mean: 15d 7h 05m

git hash: master (a2100d46)