Operations report

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Initial response
Triage 88.00%
22/25
94.12%
16/17
70.83%
17/24
68.18%
15/22
88.24%
15/17
81.55%
Mean: 4h 28m
Premier incidents 50.00%
2/4
66.67%
2/3
75.00%
3/4
50.00%
3/6
50.00%
1/2
75.00%
Mean: 0h 05m
Business incidents 100.00%
5/5
100.00%
5/5
100.00%
3/3
100.00%
5/5
100.00%
2/2
100.00%
Mean: 0h 07m
Economy incidents 100.00%
1/1
100.00%
1/1
-
-
-
100.00%
Mean: 0h 04m
Requests 100.00%
13/13
100.00%
6/6
94.12%
16/17
90.00%
9/10
89.47%
17/19
96.88%
Mean: 4h 32m
15m update 45.16%
14/31
37.50%
6/16
41.67%
10/24
59.09%
13/22
57.89%
11/19
52.83%
Mean: 2h 11m
Client updates hitrate
RT updates 95.83%
46/48
86.05%
37/43
91.84%
45/49
80.85%
38/47
94.00%
47/50
89.96%
215/239
Incidents 94.44%
17/18
93.75%
15/16
86.67%
13/15
95.24%
20/21
84.62%
11/13
91.30%
63/69
Requests 84.09%
37/44
75.76%
25/33
84.78%
39/46
70.97%
22/31
83.67%
41/49
81.13%
86/106
Incident stats
Resolution time 93.75%
15/16
84.62%
11/13
100.00%
9/9
72.22%
13/18
75.00%
9/12
83.82%
Mean: 1d 3h 31m
Request stats
Resolution time 85.00%
17/20
80.00%
4/5
76.00%
19/25
85.71%
6/7
80.77%
21/26
80.72%
Mean: 8d 6h 36m
Problem stats
Resolution time 100.00%
1/1
0.00%
0/2
0.00%
0/1
-
100.00%
1/1
40.00%
Mean: 7d 4h 57m

git hash: master (a2100d46)