Operations report

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Initial response
Triage 75.00%
15/20
88.00%
22/25
94.12%
16/17
70.83%
17/24
68.18%
15/22
78.70%
Mean: 4h 17m
Premier incidents 50.00%
1/2
50.00%
2/4
66.67%
2/3
75.00%
3/4
50.00%
3/6
75.00%
Mean: 0h 05m
Business incidents 100.00%
5/5
100.00%
5/5
100.00%
5/5
100.00%
3/3
100.00%
5/5
100.00%
Mean: 0h 08m
Economy incidents -
100.00%
1/1
100.00%
1/1
-
-
100.00%
Mean: 0h 04m
Requests 100.00%
12/12
100.00%
13/13
100.00%
6/6
94.12%
16/17
90.00%
9/10
98.25%
Mean: 5h 06m
15m update 8.33%
2/24
45.16%
14/31
37.50%
6/16
41.67%
10/24
59.09%
13/22
42.45%
Mean: 2h 24m
Client updates hitrate
RT updates 91.18%
31/34
95.83%
46/48
86.05%
37/43
91.84%
45/49
80.85%
38/47
89.14%
197/221
Incidents 100.00%
14/14
94.44%
17/18
93.75%
15/16
86.67%
13/15
95.24%
20/21
94.37%
67/71
Requests 84.62%
33/39
84.09%
37/44
75.76%
25/33
84.78%
39/46
70.97%
22/31
78.49%
73/93
Incident stats
Resolution time 91.67%
11/12
93.75%
15/16
84.62%
11/13
100.00%
9/9
72.22%
13/18
86.76%
Mean: 1d 0h 47m
Request stats
Resolution time 66.67%
8/12
85.00%
17/20
80.00%
4/5
76.00%
19/25
85.71%
6/7
78.26%
Mean: 9d 3h 43m
Problem stats
Resolution time 33.33%
1/3
100.00%
1/1
0.00%
0/2
0.00%
0/1
-
28.57%
Mean: 9d 4h 43m

git hash: master (a2100d46)