Operations report

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Initial response
Triage 64.00%
16/25
75.00%
15/20
88.00%
22/25
94.12%
16/17
70.83%
17/24
77.48%
Mean: 0h 07m
Premier incidents 80.00%
4/5
50.00%
1/2
50.00%
2/4
66.67%
2/3
75.00%
3/4
86.67%
Mean: 0h 03m
Business incidents 100.00%
1/1
100.00%
5/5
100.00%
5/5
100.00%
5/5
100.00%
3/3
100.00%
Mean: 0h 08m
Economy incidents -
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 0h 04m
Requests 100.00%
12/12
100.00%
12/12
100.00%
13/13
100.00%
6/6
94.12%
16/17
98.31%
Mean: 4h 57m
15m update 63.64%
14/22
8.33%
2/24
45.16%
14/31
37.50%
6/16
41.67%
10/24
43.81%
Mean: 2h 13m
Client updates hitrate
RT updates 93.75%
30/32
91.18%
31/34
95.83%
46/48
86.05%
37/43
91.84%
45/49
91.79%
190/207
Incidents 83.33%
10/12
100.00%
14/14
94.44%
17/18
93.75%
15/16
86.67%
13/15
92.42%
61/66
Requests 75.56%
34/45
84.62%
33/39
84.09%
37/44
75.76%
25/33
84.78%
39/46
74.76%
77/103
Incident stats
Resolution time 80.00%
8/10
91.67%
11/12
93.75%
15/16
84.62%
11/13
100.00%
9/9
90.00%
Mean: 6h 05m
Request stats
Resolution time 85.00%
17/20
66.67%
8/12
85.00%
17/20
80.00%
4/5
76.00%
19/25
79.27%
Mean: 9d 1h 11m
Problem stats
Resolution time -
33.33%
1/3
100.00%
1/1
0.00%
0/2
0.00%
0/1
28.57%
Mean: 9d 4h 43m

git hash: master (a2100d46)