Operations report

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Initial response
Triage 88.89%
24/27
64.00%
16/25
75.00%
15/20
88.00%
22/25
94.12%
16/17
81.42%
Mean: 0h 07m
Premier incidents 50.00%
2/4
80.00%
4/5
50.00%
1/2
50.00%
2/4
66.67%
2/3
80.00%
Mean: 0h 04m
Business incidents 100.00%
3/3
100.00%
1/1
100.00%
5/5
100.00%
5/5
100.00%
5/5
100.00%
Mean: 0h 08m
Economy incidents -
-
-
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 04m
Requests 94.12%
16/17
100.00%
12/12
100.00%
12/12
100.00%
13/13
100.00%
6/6
98.31%
Mean: 0h 60m
15m update 29.63%
8/27
63.64%
14/22
8.33%
2/24
45.16%
14/31
37.50%
6/16
40.00%
Mean: 2h 17m
Client updates hitrate
RT updates 92.68%
38/41
93.75%
30/32
91.18%
31/34
95.83%
46/48
86.05%
37/43
91.96%
183/199
Incidents 92.86%
13/14
83.33%
10/12
100.00%
14/14
94.44%
17/18
93.75%
15/16
92.31%
60/65
Requests 83.02%
44/53
75.56%
34/45
84.62%
33/39
84.09%
37/44
75.76%
25/33
70.09%
75/107
Incident stats
Resolution time 72.73%
8/11
80.00%
8/10
91.67%
11/12
93.75%
15/16
84.62%
11/13
85.48%
Mean: 7h 04m
Request stats
Resolution time 77.27%
17/22
85.00%
17/20
66.67%
8/12
85.00%
17/20
80.00%
4/5
79.75%
Mean: 8d 9h 19m
Problem stats
Resolution time 100.00%
2/2
-
33.33%
1/3
100.00%
1/1
0.00%
0/2
50.00%
Mean: 7d 9h 06m

git hash: master (20bf0187)