Operations report

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Initial response
Triage 88.00%
22/25
88.89%
24/27
64.00%
16/25
75.00%
15/20
88.00%
22/25
80.51%
Mean: 0h 07m
Premier incidents 60.00%
3/5
50.00%
2/4
80.00%
4/5
50.00%
1/2
50.00%
2/4
76.47%
Mean: 0h 10m
Business incidents 100.00%
6/6
100.00%
3/3
100.00%
1/1
100.00%
5/5
100.00%
5/5
100.00%
Mean: 0h 07m
Economy incidents 100.00%
1/1
-
-
-
100.00%
1/1
100.00%
Mean: 0h 22m
Requests 83.33%
15/18
94.12%
16/17
100.00%
12/12
100.00%
12/12
100.00%
13/13
95.71%
Mean: 1h 20m
15m update 50.00%
13/26
29.63%
8/27
63.64%
14/22
8.33%
2/24
45.16%
14/31
43.59%
Mean: 2h 16m
Client updates hitrate
RT updates 93.62%
44/47
92.68%
38/41
93.75%
30/32
91.18%
31/34
95.83%
46/48
93.60%
190/203
Incidents 91.30%
21/23
92.86%
13/14
83.33%
10/12
100.00%
14/14
94.44%
17/18
93.06%
67/72
Requests 68.63%
35/51
83.02%
44/53
75.56%
34/45
84.62%
33/39
84.09%
37/44
69.23%
81/117
Incident stats
Resolution time 80.95%
17/21
72.73%
8/11
80.00%
8/10
91.67%
11/12
93.75%
15/16
84.29%
Mean: 8h 40m
Request stats
Resolution time 78.95%
15/19
77.27%
17/22
85.00%
17/20
66.67%
8/12
85.00%
17/20
79.57%
Mean: 8d 8h 36m
Problem stats
Resolution time 0.00%
0/2
100.00%
2/2
-
33.33%
1/3
100.00%
1/1
50.00%
Mean: 9d 7h 28m

git hash: master (a2100d46)