Operations report

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Initial response
Triage 69.23%
9/13
88.00%
22/25
88.89%
24/27
64.00%
16/25
75.00%
15/20
77.36%
Mean: 0h 07m
Premier incidents 33.33%
1/3
60.00%
3/5
50.00%
2/4
80.00%
4/5
50.00%
1/2
75.00%
Mean: 0h 10m
Business incidents 50.00%
1/2
100.00%
6/6
100.00%
3/3
100.00%
1/1
100.00%
5/5
94.12%
Mean: 0h 20m
Economy incidents -
100.00%
1/1
-
-
-
100.00%
Mean: 0h 42m
Requests 75.00%
9/12
83.33%
15/18
94.12%
16/17
100.00%
12/12
100.00%
12/12
92.65%
Mean: 4h 02m
15m update 43.75%
7/16
50.00%
13/26
29.63%
8/27
63.64%
14/22
8.33%
2/24
42.31%
Mean: 2h 38m
Client updates hitrate
RT updates 92.59%
25/27
93.62%
44/47
92.68%
38/41
93.75%
30/32
91.18%
31/34
92.93%
171/184
Incidents 91.67%
11/12
91.30%
21/23
92.86%
13/14
83.33%
10/12
100.00%
14/14
92.31%
60/65
Requests 66.67%
32/48
68.63%
35/51
83.02%
44/53
75.56%
34/45
84.62%
33/39
70.00%
84/120
Incident stats
Resolution time 88.89%
8/9
80.95%
17/21
72.73%
8/11
80.00%
8/10
91.67%
11/12
82.54%
Mean: 8h 30m
Request stats
Resolution time 80.00%
16/20
78.95%
15/19
77.27%
17/22
85.00%
17/20
66.67%
8/12
78.49%
Mean: 7d 8h 23m
Problem stats
Resolution time 50.00%
1/2
0.00%
0/2
100.00%
2/2
-
33.33%
1/3
44.44%
Mean: 9d 0h 08m

git hash: master (a2100d46)