Operations report

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Initial response
Triage 67.74%
21/31 		69.23%
9/13 		88.00%
22/25 		88.89%
24/27 		64.00%
16/25 		75.42%
Mean: 0h 07m
Premier incidents 60.00%
3/5 		33.33%
1/3 		60.00%
3/5 		50.00%
2/4 		80.00%
4/5 		73.68%
Mean: 0h 09m
Business incidents 85.71%
6/7 		50.00%
1/2 		100.00%
6/6 		100.00%
3/3 		100.00%
1/1 		89.47%
Mean: 1h 32m
Economy incidents -
 -
 100.00%
1/1 		-
 -
 100.00%
Mean: 0h 42m
Requests 90.91%
10/11 		75.00%
9/12 		83.33%
15/18 		94.12%
16/17 		100.00%
12/12 		92.54%
Mean: 4h 01m
15m update 39.29%
11/28 		43.75%
7/16 		50.00%
13/26 		29.63%
8/27 		63.64%
14/22 		48.62%
Mean: 2h 48m
Client updates hitrate
RT updates 92.00%
46/50 		92.59%
25/27 		93.62%
44/47 		92.68%
38/41 		93.75%
30/32 		92.96%
185/199
Incidents 86.36%
19/22 		91.67%
11/12 		91.30%
21/23 		92.86%
13/14 		83.33%
10/12 		88.89%
64/72
Requests 77.55%
38/49 		66.67%
32/48 		68.63%
35/51 		83.02%
44/53 		75.56%
34/45 		73.39%
91/124
Incident stats
Resolution time 78.95%
15/19 		88.89%
8/9 		80.95%
17/21 		72.73%
8/11 		80.00%
8/10 		80.00%
Mean: 1d 0h 06m
Request stats
Resolution time 55.56%
10/18 		80.00%
16/20 		78.95%
15/19 		77.27%
17/22 		85.00%
17/20 		75.76%
Mean: 8d 5h 04m
Problem stats
Resolution time 50.00%
2/4 		50.00%
1/2 		0.00%
0/2 		100.00%
2/2 		-
 50.00%
Mean: 13d 6h 51m

git hash: master (4425ed35)