Operations report

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Initial response
Triage 80.95%
17/21 		67.74%
21/31 		69.23%
9/13 		88.00%
22/25 		88.89%
24/27 		79.82%
Mean: 0h 06m
Premier incidents 75.00%
3/4 		60.00%
3/5 		33.33%
1/3 		60.00%
3/5 		50.00%
2/4 		72.22%
Mean: 0h 10m
Business incidents 100.00%
4/4 		85.71%
6/7 		50.00%
1/2 		100.00%
6/6 		100.00%
3/3 		90.91%
Mean: 1h 20m
Economy incidents 100.00%
3/3 		-
 -
 100.00%
1/1 		-
 100.00%
Mean: 0h 21m
Requests 93.33%
14/15 		90.91%
10/11 		75.00%
9/12 		83.33%
15/18 		94.12%
16/17 		92.75%
Mean: 3h 55m
15m update 36.36%
12/33 		39.29%
11/28 		43.75%
7/16 		50.00%
13/26 		29.63%
8/27 		44.35%
Mean: 2h 44m
Client updates hitrate
RT updates 94.00%
47/50 		92.00%
46/50 		92.59%
25/27 		93.62%
44/47 		92.68%
38/41 		93.09%
202/217
Incidents 90.91%
20/22 		86.36%
19/22 		91.67%
11/12 		91.30%
21/23 		92.86%
13/14 		92.59%
75/81
Requests 70.91%
39/55 		77.55%
38/49 		66.67%
32/48 		68.63%
35/51 		83.02%
44/53 		74.62%
97/130
Incident stats
Resolution time 94.44%
17/18 		78.95%
15/19 		88.89%
8/9 		80.95%
17/21 		72.73%
8/11 		83.33%
Mean: 9h 25m
Request stats
Resolution time 75.00%
15/20 		55.56%
10/18 		80.00%
16/20 		78.95%
15/19 		77.27%
17/22 		73.74%
Mean: 9d 3h 18m
Problem stats
Resolution time 0.00%
0/1 		50.00%
2/4 		50.00%
1/2 		0.00%
0/2 		100.00%
2/2 		45.45%
Mean: 13d 5h 41m

git hash: master (4425ed35)