Operations report

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Initial response
Triage 78.57%
22/28 		80.95%
17/21 		67.74%
21/31 		69.23%
9/13 		88.00%
22/25 		78.33%
Mean: 0h 06m
Premier incidents 71.43%
5/7 		75.00%
3/4 		60.00%
3/5 		33.33%
1/3 		60.00%
3/5 		78.26%
Mean: 0h 09m
Business incidents 100.00%
9/9 		100.00%
4/4 		85.71%
6/7 		50.00%
1/2 		100.00%
6/6 		92.86%
Mean: 1h 06m
Economy incidents -
 100.00%
3/3 		-
 -
 100.00%
1/1 		100.00%
Mean: 0h 21m
Requests 91.67%
11/12 		93.33%
14/15 		90.91%
10/11 		75.00%
9/12 		83.33%
15/18 		92.19%
Mean: 4h 18m
15m update 59.38%
19/32 		36.36%
12/33 		39.29%
11/28 		43.75%
7/16 		50.00%
13/26 		51.64%
Mean: 2h 30m
Client updates hitrate
RT updates 97.14%
34/35 		94.00%
47/50 		92.00%
46/50 		92.59%
25/27 		93.62%
44/47 		93.90%
200/213
Incidents 100.00%
21/21 		90.91%
20/22 		86.36%
19/22 		91.67%
11/12 		91.30%
21/23 		92.94%
79/85
Requests 59.18%
29/49 		70.91%
39/55 		77.55%
38/49 		66.67%
32/48 		68.63%
35/51 		71.31%
87/122
Incident stats
Resolution time 93.75%
15/16 		94.44%
17/18 		78.95%
15/19 		88.89%
8/9 		80.95%
17/21 		86.75%
Mean: 8h 29m
Request stats
Resolution time 92.31%
12/13 		75.00%
15/20 		55.56%
10/18 		80.00%
16/20 		78.95%
15/19 		75.56%
Mean: 8d 9h 33m
Problem stats
Resolution time 75.00%
3/4 		0.00%
0/1 		50.00%
2/4 		50.00%
1/2 		0.00%
0/2 		46.15%
Mean: 16d 5h 45m

git hash: master (3f63af64)