Operations report

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Initial response
Triage 76.19%
16/21 		78.57%
22/28 		80.95%
17/21 		67.74%
21/31 		69.23%
9/13 		75.65%
Mean: 0h 07m
Premier incidents 66.67%
2/3 		71.43%
5/7 		75.00%
3/4 		60.00%
3/5 		33.33%
1/3 		80.00%
Mean: 0h 04m
Business incidents 100.00%
1/1 		100.00%
9/9 		100.00%
4/4 		85.71%
6/7 		50.00%
1/2 		91.30%
Mean: 1h 19m
Economy incidents -
 -
 100.00%
3/3 		-
 -
 100.00%
Mean: 0h 15m
Requests 94.12%
16/17 		91.67%
11/12 		93.33%
14/15 		90.91%
10/11 		75.00%
9/12 		95.24%
Mean: 3h 07m
15m update 29.63%
8/27 		59.38%
19/32 		36.36%
12/33 		39.29%
11/28 		43.75%
7/16 		47.93%
Mean: 2h 42m
Client updates hitrate
RT updates 80.65%
25/31 		97.14%
34/35 		94.00%
47/50 		92.00%
46/50 		92.59%
25/27 		91.79%
179/195
Incidents 90.91%
10/11 		100.00%
21/21 		90.91%
20/22 		86.36%
19/22 		91.67%
11/12 		93.42%
71/76
Requests 71.43%
40/56 		59.18%
29/49 		70.91%
39/55 		77.55%
38/49 		66.67%
32/48 		71.43%
85/119
Incident stats
Resolution time 72.73%
8/11 		93.75%
15/16 		94.44%
17/18 		78.95%
15/19 		88.89%
8/9 		86.30%
Mean: 8h 32m
Request stats
Resolution time 90.00%
18/20 		92.31%
12/13 		75.00%
15/20 		55.56%
10/18 		80.00%
16/20 		78.02%
Mean: 7d 9h 21m
Problem stats
Resolution time 60.00%
3/5 		75.00%
3/4 		0.00%
0/1 		50.00%
2/4 		50.00%
1/2 		56.25%
Mean: 12d 5h 50m

git hash: master (4425ed35)