Operations report

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Initial response
Triage 60.71%
17/28 		76.19%
16/21 		78.57%
22/28 		80.95%
17/21 		67.74%
21/31 		73.64%
Mean: 0h 08m
Premier incidents 83.33%
5/6 		66.67%
2/3 		71.43%
5/7 		75.00%
3/4 		60.00%
3/5 		86.96%
Mean: 0h 04m
Business incidents 100.00%
2/2 		100.00%
1/1 		100.00%
9/9 		100.00%
4/4 		85.71%
6/7 		95.65%
Mean: 1h 10m
Economy incidents 100.00%
1/1 		-
 -
 100.00%
3/3 		-
 100.00%
Mean: 0h 12m
Requests 86.67%
13/15 		94.12%
16/17 		91.67%
11/12 		93.33%
14/15 		90.91%
10/11 		95.52%
Mean: 3h 07m
15m update 21.74%
5/23 		29.63%
8/27 		59.38%
19/32 		36.36%
12/33 		39.29%
11/28 		44.80%
Mean: 2h 55m
Client updates hitrate
RT updates 90.48%
19/21 		80.65%
25/31 		97.14%
34/35 		94.00%
47/50 		92.00%
46/50 		91.53%
173/189
Incidents 90.91%
20/22 		90.91%
10/11 		100.00%
21/21 		90.91%
20/22 		86.36%
19/22 		93.02%
80/86
Requests 66.04%
35/53 		71.43%
40/56 		59.18%
29/49 		70.91%
39/55 		77.55%
38/49 		71.54%
88/123
Incident stats
Resolution time 84.21%
16/19 		72.73%
8/11 		93.75%
15/16 		94.44%
17/18 		78.95%
15/19 		85.54%
Mean: 9h 19m
Request stats
Resolution time 65.00%
13/20 		90.00%
18/20 		92.31%
12/13 		75.00%
15/20 		55.56%
10/18 		73.91%
Mean: 10d 4h 51m
Problem stats
Resolution time 33.33%
1/3 		60.00%
3/5 		75.00%
3/4 		0.00%
0/1 		50.00%
2/4 		52.94%
Mean: 15d 4h 42m

git hash: master (6c029d07)