Operations report

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Initial response
Triage 81.48%
22/27 		60.71%
17/28 		76.19%
16/21 		78.57%
22/28 		80.95%
17/21 		76.80%
Mean: 0h 07m
Premier incidents 66.67%
2/3 		83.33%
5/6 		66.67%
2/3 		71.43%
5/7 		75.00%
3/4 		91.30%
Mean: 0h 03m
Business incidents 100.00%
3/3 		100.00%
2/2 		100.00%
1/1 		100.00%
9/9 		100.00%
4/4 		100.00%
Mean: 0h 09m
Economy incidents -
 100.00%
1/1 		-
 -
 100.00%
3/3 		100.00%
Mean: 0h 12m
Requests 100.00%
14/14 		86.67%
13/15 		94.12%
16/17 		91.67%
11/12 		93.33%
14/15 		95.77%
Mean: 2h 55m
15m update 25.93%
7/27 		21.74%
5/23 		29.63%
8/27 		59.38%
19/32 		36.36%
12/33 		42.86%
Mean: 2h 48m
Client updates hitrate
RT updates 95.24%
40/42 		90.48%
19/21 		80.65%
25/31 		97.14%
34/35 		94.00%
47/50 		92.35%
169/183
Incidents 91.67%
11/12 		90.91%
20/22 		90.91%
10/11 		100.00%
21/21 		90.91%
20/22 		92.11%
70/76
Requests 76.27%
45/59 		66.04%
35/53 		71.43%
40/56 		59.18%
29/49 		70.91%
39/55 		70.45%
93/132
Incident stats
Resolution time 87.50%
7/8 		84.21%
16/19 		72.73%
8/11 		93.75%
15/16 		94.44%
17/18 		87.50%
Mean: 8h 42m
Request stats
Resolution time 73.91%
17/23 		65.00%
13/20 		90.00%
18/20 		92.31%
12/13 		75.00%
15/20 		77.32%
Mean: 9d 5h 00m
Problem stats
Resolution time 71.43%
5/7 		33.33%
1/3 		60.00%
3/5 		75.00%
3/4 		0.00%
0/1 		60.00%
Mean: 11d 9h 34m

git hash: master (6c029d07)