Operations report

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Initial response
Triage 72.22%
13/18 		81.48%
22/27 		60.71%
17/28 		76.19%
16/21 		78.57%
22/28 		74.79%
Mean: 0h 08m
Premier incidents 33.33%
1/3 		66.67%
2/3 		83.33%
5/6 		66.67%
2/3 		71.43%
5/7 		85.71%
Mean: 0h 05m
Business incidents 100.00%
3/3 		100.00%
3/3 		100.00%
2/2 		100.00%
1/1 		100.00%
9/9 		100.00%
Mean: 0h 09m
Economy incidents -
 -
 100.00%
1/1 		-
 -
 100.00%
Mean: 0h 04m
Requests 91.67%
11/12 		100.00%
14/14 		86.67%
13/15 		94.12%
16/17 		91.67%
11/12 		94.20%
Mean: 3h 03m
15m update 30.43%
7/23 		25.93%
7/27 		21.74%
5/23 		29.63%
8/27 		59.38%
19/32 		40.68%
Mean: 2h 43m
Client updates hitrate
RT updates 82.14%
46/56 		95.24%
40/42 		90.48%
19/21 		80.65%
25/31 		97.14%
34/35 		88.77%
166/187
Incidents 83.33%
10/12 		91.67%
11/12 		90.91%
20/22 		90.91%
10/11 		100.00%
21/21 		92.86%
65/70
Requests 70.91%
39/55 		76.27%
45/59 		66.04%
35/53 		71.43%
40/56 		59.18%
29/49 		69.53%
89/128
Incident stats
Resolution time 90.91%
10/11 		87.50%
7/8 		84.21%
16/19 		72.73%
8/11 		93.75%
15/16 		86.15%
Mean: 9h 54m
Request stats
Resolution time 73.33%
11/15 		73.91%
17/23 		65.00%
13/20 		90.00%
18/20 		92.31%
12/13 		77.17%
Mean: 8d 9h 14m
Problem stats
Resolution time 100.00%
4/4 		71.43%
5/7 		33.33%
1/3 		60.00%
3/5 		75.00%
3/4 		69.57%
Mean: 10d 1h 20m

git hash: master (6c029d07)