Operations report

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Initial response
Triage 88.89%
24/27 		72.22%
13/18 		81.48%
22/27 		60.71%
17/28 		76.19%
16/21 		77.12%
Mean: 0h 08m
Premier incidents 40.00%
2/5 		33.33%
1/3 		66.67%
2/3 		83.33%
5/6 		66.67%
2/3 		78.95%
Mean: 0h 06m
Business incidents 100.00%
2/2 		100.00%
3/3 		100.00%
3/3 		100.00%
2/2 		100.00%
1/1 		100.00%
Mean: 0h 06m
Economy incidents 100.00%
2/2 		-
 -
 100.00%
1/1 		-
 100.00%
Mean: 0h 05m
Requests 100.00%
23/23 		91.67%
11/12 		100.00%
14/14 		86.67%
13/15 		94.12%
16/17 		95.06%
Mean: 2h 33m
15m update 36.11%
13/36 		30.43%
7/23 		25.93%
7/27 		21.74%
5/23 		29.63%
8/27 		34.15%
Mean: 2h 37m
Client updates hitrate
RT updates 92.22%
83/90 		82.14%
46/56 		95.24%
40/42 		90.48%
19/21 		80.65%
25/31 		88.84%
215/242
Incidents 88.24%
15/17 		83.33%
10/12 		91.67%
11/12 		90.91%
20/22 		90.91%
10/11 		90.62%
58/64
Requests 72.73%
48/66 		70.91%
39/55 		76.27%
45/59 		66.04%
35/53 		71.43%
40/56 		71.33%
102/143
Incident stats
Resolution time 80.00%
12/15 		90.91%
10/11 		87.50%
7/8 		84.21%
16/19 		72.73%
8/11 		82.81%
Mean: 1d 1h 45m
Request stats
Resolution time 85.71%
24/28 		73.33%
11/15 		73.91%
17/23 		65.00%
13/20 		90.00%
18/20 		77.57%
Mean: 9d 6h 51m
Problem stats
Resolution time 42.86%
3/7 		100.00%
4/4 		71.43%
5/7 		33.33%
1/3 		60.00%
3/5 		61.54%
Mean: 10d 1h 46m

git hash: master (6c029d07)