Operations report

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Initial response
Triage 61.11%
22/36 		88.89%
24/27 		72.22%
13/18 		81.48%
22/27 		60.71%
17/28 		72.93%
Mean: 0h 09m
Premier incidents 62.50%
5/8 		40.00%
2/5 		33.33%
1/3 		66.67%
2/3 		83.33%
5/6 		75.00%
Mean: 0h 08m
Business incidents 100.00%
7/7 		100.00%
2/2 		100.00%
3/3 		100.00%
3/3 		100.00%
2/2 		100.00%
Mean: 0h 08m
Economy incidents -
 100.00%
2/2 		-
 -
 100.00%
1/1 		100.00%
Mean: 0h 05m
Requests 100.00%
16/16 		100.00%
23/23 		91.67%
11/12 		100.00%
14/14 		86.67%
13/15 		96.25%
Mean: 0h 26m
15m update 48.48%
16/33 		36.11%
13/36 		30.43%
7/23 		25.93%
7/27 		21.74%
5/23 		38.17%
Mean: 2h 26m
Client updates hitrate
RT updates 88.46%
69/78 		92.22%
83/90 		82.14%
46/56 		95.24%
40/42 		90.48%
19/21 		89.31%
259/290
Incidents 95.65%
22/23 		88.24%
15/17 		83.33%
10/12 		91.67%
11/12 		90.91%
20/22 		90.67%
68/75
Requests 83.93%
47/56 		72.73%
48/66 		70.91%
39/55 		76.27%
45/59 		66.04%
35/53 		72.99%
100/137
Incident stats
Resolution time 94.74%
18/19 		80.00%
12/15 		90.91%
10/11 		87.50%
7/8 		84.21%
16/19 		87.50%
Mean: 9h 32m
Request stats
Resolution time 77.78%
14/18 		85.71%
24/28 		73.33%
11/15 		73.91%
17/23 		65.00%
13/20 		75.96%
Mean: 10d 5h 23m
Problem stats
Resolution time 77.78%
7/9 		42.86%
3/7 		100.00%
4/4 		71.43%
5/7 		33.33%
1/3 		66.67%
Mean: 8d 7h 32m

git hash: master (20bf0187)