Operations report

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Initial response
Triage 77.78%
21/27 		61.11%
22/36 		88.89%
24/27 		72.22%
13/18 		81.48%
22/27 		74.62%
Mean: 0h 09m
Premier incidents 50.00%
3/6 		62.50%
5/8 		40.00%
2/5 		33.33%
1/3 		66.67%
2/3 		63.64%
Mean: 0h 11m
Business incidents 100.00%
3/3 		100.00%
7/7 		100.00%
2/2 		100.00%
3/3 		100.00%
3/3 		100.00%
Mean: 0h 08m
Economy incidents 100.00%
1/1 		-
 100.00%
2/2 		-
 -
 100.00%
Mean: 0h 05m
Requests 90.91%
10/11 		100.00%
16/16 		100.00%
23/23 		91.67%
11/12 		100.00%
14/14 		97.37%
Mean: 0h 47m
15m update 44.44%
12/27 		48.48%
16/33 		36.11%
13/36 		30.43%
7/23 		25.93%
7/27 		39.86%
Mean: 2h 11m
Client updates hitrate
RT updates 96.49%
55/57 		88.46%
69/78 		92.22%
83/90 		82.14%
46/56 		95.24%
40/42 		90.43%
293/324
Incidents 88.24%
15/17 		95.65%
22/23 		88.24%
15/17 		83.33%
10/12 		91.67%
11/12 		90.14%
64/71
Requests 66.67%
34/51 		83.93%
47/56 		72.73%
48/66 		70.91%
39/55 		76.27%
45/59 		73.72%
101/137
Incident stats
Resolution time 92.86%
13/14 		94.74%
18/19 		80.00%
12/15 		90.91%
10/11 		87.50%
7/8 		89.55%
Mean: 9h 08m
Request stats
Resolution time 76.47%
13/17 		77.78%
14/18 		85.71%
24/28 		73.33%
11/15 		73.91%
17/23 		78.22%
Mean: 8d 3h 11m
Problem stats
Resolution time 25.00%
1/4 		77.78%
7/9 		42.86%
3/7 		100.00%
4/4 		71.43%
5/7 		64.52%
Mean: 7d 5h 20m

git hash: master (a2100d46)