Operations report

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Initial response
Triage 78.57%
33/42
77.78%
21/27
77.78%
21/27
61.11%
22/36
88.89%
24/27
75.80%
Mean: 0h 10m
Premier incidents 50.00%
2/4
66.67%
4/6
50.00%
3/6
62.50%
5/8
40.00%
2/5
67.86%
Mean: 0h 09m
Business incidents 83.33%
5/6
100.00%
1/1
100.00%
3/3
100.00%
7/7
100.00%
2/2
94.74%
Mean: 0h 06m
Economy incidents -
-
100.00%
1/1
-
100.00%
2/2
100.00%
Mean: 0h 05m
Requests 95.65%
22/23
94.44%
17/18
90.91%
10/11
100.00%
16/16
100.00%
23/23
97.80%
Mean: 0h 47m
15m update 39.39%
13/33
40.00%
12/30
44.44%
12/27
48.48%
16/33
36.11%
13/36
44.08%
Mean: 2h 21m
Client updates hitrate
RT updates 89.55%
60/67
92.31%
72/78
96.49%
55/57
88.46%
69/78
92.22%
83/90
91.42%
341/373
Incidents 82.35%
14/17
87.50%
14/16
88.24%
15/17
95.65%
22/23
88.24%
15/17
88.75%
71/80
Requests 75.38%
49/65
74.24%
49/66
66.67%
34/51
83.93%
47/56
72.73%
48/66
68.46%
102/149
Incident stats
Resolution time 93.33%
14/15
80.00%
12/15
92.86%
13/14
94.74%
18/19
80.00%
12/15
88.46%
Mean: 8h 17m
Request stats
Resolution time 80.95%
17/21
77.78%
21/27
76.47%
13/17
77.78%
14/18
85.71%
24/28
80.18%
Mean: 8d 3h 11m
Problem stats
Resolution time 90.00%
9/10
57.14%
4/7
25.00%
1/4
77.78%
7/9
42.86%
3/7
64.86%
Mean: 8d 5h 33m

git hash: master (6c029d07)