Operations report

⇐ Prev   Next ⇒ w/c 05 May w/c 12 May w/c 19 May w/c 26 May w/c 02 Jun Summary
Initial response
Triage 66.67%
18/27
78.57%
33/42
77.78%
21/27
77.78%
21/27
61.11%
22/36
71.61%
Mean: 0h 10m
Premier incidents 50.00%
2/4
50.00%
2/4
66.67%
4/6
50.00%
3/6
62.50%
5/8
71.43%
Mean: 0h 08m
Business incidents 100.00%
7/7
83.33%
5/6
100.00%
1/1
100.00%
3/3
100.00%
7/7
95.83%
Mean: 0h 06m
Economy incidents 100.00%
1/1
-
-
100.00%
1/1
-
100.00%
Mean: 0h 02m
Requests 94.44%
17/18
95.65%
22/23
94.44%
17/18
90.91%
10/11
100.00%
16/16
96.51%
Mean: 0h 56m
15m update 46.34%
19/41
39.39%
13/33
40.00%
12/30
44.44%
12/27
48.48%
16/33
47.10%
Mean: 2h 14m
Client updates hitrate
RT updates 91.67%
77/84
89.55%
60/67
92.31%
72/78
96.49%
55/57
88.46%
69/78
91.55%
336/367
Incidents 100.00%
19/19
82.35%
14/17
87.50%
14/16
88.24%
15/17
95.65%
22/23
92.86%
78/84
Requests 75.41%
46/61
75.38%
49/65
74.24%
49/66
66.67%
34/51
83.93%
47/56
69.18%
101/146
Incident stats
Resolution time 100.00%
17/17
93.33%
14/15
80.00%
12/15
92.86%
13/14
94.74%
18/19
92.50%
Mean: 6h 33m
Request stats
Resolution time 84.00%
21/25
80.95%
17/21
77.78%
21/27
76.47%
13/17
77.78%
14/18
79.63%
Mean: 8d 7h 19m
Problem stats
Resolution time 66.67%
2/3
90.00%
9/10
57.14%
4/7
25.00%
1/4
77.78%
7/9
69.70%
Mean: 7d 8h 19m

git hash: master (83716623)