Operations report

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Initial response
Triage 93.55%
29/31
66.67%
18/27
78.57%
33/42
77.78%
21/27
77.78%
21/27
79.22%
Mean: 0h 08m
Premier incidents 75.00%
3/4
50.00%
2/4
50.00%
2/4
66.67%
4/6
50.00%
3/6
75.00%
Mean: 0h 07m
Business incidents 100.00%
6/6
100.00%
7/7
83.33%
5/6
100.00%
1/1
100.00%
3/3
95.65%
Mean: 0h 04m
Economy incidents -
100.00%
1/1
-
-
100.00%
1/1
100.00%
Mean: 0h 02m
Requests 100.00%
17/17
94.44%
17/18
95.65%
22/23
94.44%
17/18
90.91%
10/11
96.55%
Mean: 0h 52m
15m update 34.48%
10/29
46.34%
19/41
39.39%
13/33
40.00%
12/30
44.44%
12/27
44.67%
Mean: 1h 58m
Client updates hitrate
RT updates 95.06%
77/81
91.67%
77/84
89.55%
60/67
92.31%
72/78
96.49%
55/57
92.97%
344/370
Incidents 82.35%
14/17
100.00%
19/19
82.35%
14/17
87.50%
14/16
88.24%
15/17
89.87%
71/79
Requests 71.43%
40/56
75.41%
46/61
75.38%
49/65
74.24%
49/66
66.67%
34/51
66.43%
95/143
Incident stats
Resolution time 80.00%
12/15
100.00%
17/17
93.33%
14/15
80.00%
12/15
92.86%
13/14
89.47%
Mean: 8h 51m
Request stats
Resolution time 57.89%
11/19
84.00%
21/25
80.95%
17/21
77.78%
21/27
76.47%
13/17
76.15%
Mean: 9d 1h 01m
Problem stats
Resolution time 80.00%
4/5
66.67%
2/3
90.00%
9/10
57.14%
4/7
25.00%
1/4
68.97%
Mean: 8d 6h 14m

git hash: master (6c029d07)