Operations report

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Initial response
Triage 76.47%
13/17
93.55%
29/31
66.67%
18/27
78.57%
33/42
77.78%
21/27
78.87%
Mean: 0h 08m
Premier incidents 75.00%
3/4
75.00%
3/4
50.00%
2/4
50.00%
2/4
66.67%
4/6
80.95%
Mean: 0h 04m
Business incidents 100.00%
1/1
100.00%
6/6
100.00%
7/7
83.33%
5/6
100.00%
1/1
95.24%
Mean: 0h 03m
Economy incidents 100.00%
1/1
-
100.00%
1/1
-
-
100.00%
Mean: 1h 22m
Requests 100.00%
16/16
100.00%
17/17
94.44%
17/18
95.65%
22/23
94.44%
17/18
96.77%
Mean: 0h 49m
15m update 37.04%
10/27
34.48%
10/29
46.34%
19/41
39.39%
13/33
40.00%
12/30
43.33%
Mean: 2h 03m
Client updates hitrate
RT updates 92.86%
52/56
95.06%
77/81
91.67%
77/84
89.55%
60/67
92.31%
72/78
92.41%
341/369
Incidents 47.06%
8/17
82.35%
14/17
100.00%
19/19
82.35%
14/17
87.50%
14/16
79.22%
61/77
Requests 72.73%
40/55
71.43%
40/56
75.41%
46/61
75.38%
49/65
74.24%
49/66
72.00%
108/150
Incident stats
Resolution time 71.43%
10/14
80.00%
12/15
100.00%
17/17
93.33%
14/15
80.00%
12/15
85.53%
Mean: 1d 0h 33m
Request stats
Resolution time 73.68%
14/19
57.89%
11/19
84.00%
21/25
80.95%
17/21
77.78%
21/27
75.68%
Mean: 9d 6h 30m
Problem stats
Resolution time 100.00%
1/1
80.00%
4/5
66.67%
2/3
90.00%
9/10
57.14%
4/7
76.92%
Mean: 8d 1h 50m

git hash: master (6c029d07)