Operations report

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Initial response
Triage 77.42%
24/31
71.88%
23/32
81.48%
22/27
76.47%
13/17
93.55%
29/31
80.58%
Mean: 0h 06m
Premier incidents 50.00%
4/8
75.00%
6/8
71.43%
5/7
75.00%
3/4
75.00%
3/4
79.31%
Mean: 0h 08m
Business incidents 100.00%
8/8
100.00%
4/4
100.00%
8/8
100.00%
1/1
100.00%
6/6
100.00%
Mean: 0h 04m
Economy incidents -
-
100.00%
1/1
100.00%
1/1
-
100.00%
Mean: 1h 28m
Requests 88.24%
15/17
88.89%
24/27
100.00%
13/13
100.00%
16/16
100.00%
17/17
94.44%
Mean: 1h 23m
15m update 36.84%
7/19
44.19%
19/43
43.48%
10/23
37.04%
10/27
34.48%
10/29
42.86%
Mean: 1h 59m
Client updates hitrate
RT updates 88.10%
37/42
91.67%
77/84
98.21%
55/56
92.86%
52/56
95.06%
77/81
93.44%
299/320
Incidents 87.10%
27/31
84.00%
21/25
88.46%
23/26
47.06%
8/17
82.35%
14/17
81.72%
76/93
Requests 80.65%
50/62
77.63%
59/76
70.97%
44/62
72.73%
40/55
71.43%
40/56
71.81%
107/149
Incident stats
Resolution time 91.30%
21/23
68.18%
15/22
88.24%
15/17
71.43%
10/14
80.00%
12/15
80.22%
Mean: 1d 4h 07m
Request stats
Resolution time 89.47%
17/19
75.86%
22/29
69.23%
18/26
73.68%
14/19
57.89%
11/19
73.21%
Mean: 9d 1h 17m
Problem stats
Resolution time 100.00%
1/1
-
33.33%
1/3
100.00%
1/1
80.00%
4/5
70.00%
Mean: 4d 5h 55m

git hash: master (6c029d07)