Operations report

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Initial response
Triage 74.00%
37/50
77.42%
24/31
71.88%
23/32
81.48%
22/27
76.47%
13/17
75.95%
Mean: 0h 08m
Premier incidents 70.00%
7/10
50.00%
4/8
75.00%
6/8
71.43%
5/7
75.00%
3/4
78.38%
Mean: 0h 10m
Business incidents 92.31%
12/13
100.00%
8/8
100.00%
4/4
100.00%
8/8
100.00%
1/1
97.06%
Mean: 0h 10m
Economy incidents 100.00%
3/3
-
-
100.00%
1/1
100.00%
1/1
100.00%
Mean: 0h 38m
Requests 80.77%
21/26
88.24%
15/17
88.89%
24/27
100.00%
13/13
100.00%
16/16
91.75%
Mean: 1d 3h 36m
15m update 44.00%
22/50
36.84%
7/19
44.19%
19/43
43.48%
10/23
37.04%
10/27
45.70%
Mean: 2h 14m
Client updates hitrate
RT updates 100.00%
45/45
88.10%
37/42
91.67%
77/84
98.21%
55/56
92.86%
52/56
94.01%
267/284
Incidents 100.00%
37/37
87.10%
27/31
84.00%
21/25
88.46%
23/26
47.06%
8/17
87.04%
94/108
Requests 75.76%
50/66
80.65%
50/62
77.63%
59/76
70.97%
44/62
72.73%
40/55
73.03%
111/152
Incident stats
Resolution time 93.10%
27/29
91.30%
21/23
68.18%
15/22
88.24%
15/17
71.43%
10/14
83.81%
Mean: 1d 0h 59m
Request stats
Resolution time 82.61%
19/23
89.47%
17/19
75.86%
22/29
69.23%
18/26
73.68%
14/19
77.59%
Mean: 8d 9h 47m
Problem stats
Resolution time -
100.00%
1/1
-
33.33%
1/3
100.00%
1/1
60.00%
Mean: 6d 1h 13m

git hash: master (6c029d07)