Operations report

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Initial response
Triage 84.62%
22/26
74.00%
37/50
77.42%
24/31
71.88%
23/32
81.48%
22/27
77.25%
Mean: 0h 08m
Premier incidents 16.67%
1/6
70.00%
7/10
50.00%
4/8
75.00%
6/8
71.43%
5/7
69.23%
Mean: 0h 14m
Business incidents 85.71%
6/7
92.31%
12/13
100.00%
8/8
100.00%
4/4
100.00%
8/8
95.00%
Mean: 1h 12m
Economy incidents -
100.00%
3/3
-
-
100.00%
1/1
100.00%
Mean: 0h 06m
Requests 57.89%
11/19
80.77%
21/26
88.24%
15/17
88.89%
24/27
100.00%
13/13
85.71%
Mean: 1d 9h 25m
15m update 26.92%
7/26
44.00%
22/50
36.84%
7/19
44.19%
19/43
43.48%
10/23
44.90%
Mean: 2h 29m
Client updates hitrate
RT updates 63.41%
26/41
100.00%
45/45
88.10%
37/42
91.67%
77/84
98.21%
55/56
89.59%
241/269
Incidents 94.44%
17/18
100.00%
37/37
87.10%
27/31
84.00%
21/25
88.46%
23/26
92.24%
107/116
Requests 57.14%
24/42
75.76%
50/66
80.65%
50/62
77.63%
59/76
70.97%
44/62
69.29%
97/140
Incident stats
Resolution time 93.75%
15/16
93.10%
27/29
91.30%
21/23
68.18%
15/22
88.24%
15/17
86.92%
Mean: 9h 35m
Request stats
Resolution time 42.86%
3/7
82.61%
19/23
89.47%
17/19
75.86%
22/29
69.23%
18/26
75.96%
Mean: 9d 0h 56m
Problem stats
Resolution time 0.00%
0/2
-
100.00%
1/1
-
33.33%
1/3
33.33%
Mean: 7d 2h 20m

git hash: master (6c029d07)