Operations report

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Initial response
Triage 81.48%
22/27 		76.47%
13/17 		93.55%
29/31 		66.67%
18/27 		78.57%
33/42 		79.58%
Mean: 0h 08m
Premier incidents 71.43%
5/7 		75.00%
3/4 		75.00%
3/4 		50.00%
2/4 		50.00%
2/4 		80.00%
Mean: 0h 09m
Business incidents 100.00%
8/8 		100.00%
1/1 		100.00%
6/6 		100.00%
7/7 		83.33%
5/6 		96.43%
Mean: 0h 04m
Economy incidents 100.00%
1/1 		100.00%
1/1 		-
 100.00%
1/1 		-
 100.00%
Mean: 0h 59m
Requests 100.00%
13/13 		100.00%
16/16 		100.00%
17/17 		94.44%
17/18 		95.65%
22/23 		97.70%
Mean: 0h 26m
15m update 43.48%
10/23 		37.04%
10/27 		34.48%
10/29 		46.34%
19/41 		39.39%
13/33 		43.36%
Mean: 2h 02m
Client updates hitrate
RT updates 98.21%
55/56 		92.86%
52/56 		95.06%
77/81 		91.67%
77/84 		89.55%
60/67 		93.33%
322/345
Incidents 88.46%
23/26 		47.06%
8/17 		82.35%
14/17 		100.00%
19/19 		82.35%
14/17 		81.25%
65/80
Requests 70.97%
44/62 		72.73%
40/55 		71.43%
40/56 		75.41%
46/61 		75.38%
49/65 		72.08%
111/154
Incident stats
Resolution time 88.24%
15/17 		71.43%
10/14 		80.00%
12/15 		100.00%
17/17 		93.33%
14/15 		87.18%
Mean: 1d 0h 53m
Request stats
Resolution time 69.23%
18/26 		73.68%
14/19 		57.89%
11/19 		84.00%
21/25 		80.95%
17/21 		73.64%
Mean: 9d 2h 20m
Problem stats
Resolution time 33.33%
1/3 		100.00%
1/1 		80.00%
4/5 		66.67%
2/3 		90.00%
9/10 		77.27%
Mean: 8d 4h 40m

git hash: master (6c029d07)