Operations report

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Initial response
Triage 95.24%
20/21 		84.62%
22/26 		74.00%
37/50 		77.42%
24/31 		71.88%
23/32 		78.88%
Mean: 0h 07m
Premier incidents 50.00%
1/2 		16.67%
1/6 		70.00%
7/10 		50.00%
4/8 		75.00%
6/8 		66.67%
Mean: 0h 13m
Business incidents 0.00%
0/1 		85.71%
6/7 		92.31%
12/13 		100.00%
8/8 		100.00%
4/4 		93.75%
Mean: 1h 29m
Economy incidents -
 -
 100.00%
3/3 		-
 -
 100.00%
Mean: 0h 04m
Requests 11.11%
1/9 		57.89%
11/19 		80.77%
21/26 		88.24%
15/17 		88.89%
24/27 		83.72%
Mean: 2d 1h 53m
15m update 0.00%
0/10 		26.92%
7/26 		44.00%
22/50 		36.84%
7/19 		44.19%
19/43 		44.09%
Mean: 2h 31m
Client updates hitrate
RT updates 17.46%
11/63 		63.41%
26/41 		100.00%
45/45 		88.10%
37/42 		91.67%
77/84 		71.22%
198/278
Incidents 50.00%
1/2 		94.44%
17/18 		100.00%
37/37 		87.10%
27/31 		84.00%
21/25 		93.62%
88/94
Requests 51.85%
14/27 		57.14%
24/42 		75.76%
50/66 		80.65%
50/62 		77.63%
59/76 		72.00%
90/125
Incident stats
Resolution time 100.00%
1/1 		93.75%
15/16 		93.10%
27/29 		91.30%
21/23 		68.18%
15/22 		86.81%
Mean: 9h 25m
Request stats
Resolution time -
 42.86%
3/7 		82.61%
19/23 		89.47%
17/19 		75.86%
22/29 		78.21%
Mean: 9d 0h 27m
Problem stats
Resolution time -
 0.00%
0/2 		-
 100.00%
1/1 		-
 33.33%
Mean: 6d 2h 32m

git hash: master (6c029d07)