Operations report

⇐ Prev   Next ⇒ w/c 24 Feb w/c 03 Mar w/c 10 Mar w/c 17 Mar w/c 24 Mar Summary
Initial response
Triage 85.00%
17/20
78.57%
11/14
95.24%
20/21
84.62%
22/26
74.00%
37/50
81.95%
Mean: 0h 07m
Premier incidents 100.00%
2/2
-
50.00%
1/2
16.67%
1/6
70.00%
7/10
61.11%
Mean: 0h 19m
Business incidents 100.00%
1/1
-
0.00%
0/1
85.71%
6/7
92.31%
12/13
90.48%
Mean: 2h 13m
Economy incidents -
-
-
-
100.00%
3/3
100.00%
Mean: 0h 04m
Requests 66.67%
4/6
14.29%
1/7
11.11%
1/9
57.89%
11/19
80.77%
21/26
78.00%
Mean: 3d 6h 27m
15m update 66.67%
6/9
14.29%
1/7
0.00%
0/10
26.92%
7/26
44.00%
22/50
45.57%
Mean: 2h 40m
Client updates hitrate
RT updates 52.94%
27/51
16.07%
9/56
17.46%
11/63
63.41%
26/41
100.00%
45/45
46.12%
119/258
Incidents 100.00%
7/7
-
50.00%
1/2
94.44%
17/18
100.00%
37/37
98.36%
60/61
Requests 77.78%
21/27
63.64%
14/22
51.85%
14/27
57.14%
24/42
75.76%
50/66
71.08%
59/83
Incident stats
Resolution time 100.00%
7/7
-
100.00%
1/1
93.75%
15/16
93.10%
27/29
94.34%
Mean: 4h 54m
Request stats
Resolution time 70.00%
7/10
-
-
42.86%
3/7
82.61%
19/23
72.50%
Mean: 8d 6h 57m
Problem stats
Resolution time 0.00%
0/2
-
-
0.00%
0/2
-
0.00%
Mean: 20d 9h 33m

git hash: master (6c029d07)