Operations report

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Initial response
Triage 85.29%
29/34
85.00%
17/20
78.57%
11/14
95.24%
20/21
84.62%
22/26
86.55%
Mean: 0h 06m
Premier incidents 50.00%
1/2
100.00%
2/2
-
50.00%
1/2
16.67%
1/6
50.00%
Mean: 0h 20m
Business incidents 100.00%
2/2
100.00%
1/1
-
0.00%
0/1
85.71%
6/7
90.00%
Mean: 4h 15m
Economy incidents -
-
-
-
-
-
Mean: -
Requests 93.33%
14/15
66.67%
4/6
14.29%
1/7
11.11%
1/9
57.89%
11/19
80.00%
Mean: 4d 3h 02m
15m update 53.33%
8/15
66.67%
6/9
14.29%
1/7
0.00%
0/10
26.92%
7/26
46.81%
Mean: 2h 33m
Client updates hitrate
RT updates 89.13%
41/46
52.94%
27/51
16.07%
9/56
17.46%
11/63
63.41%
26/41
44.40%
115/259
Incidents 100.00%
12/12
100.00%
7/7
-
50.00%
1/2
94.44%
17/18
97.30%
36/37
Requests 90.70%
39/43
77.78%
21/27
63.64%
14/22
51.85%
14/27
57.14%
24/42
67.11%
51/76
Incident stats
Resolution time 81.82%
9/11
100.00%
7/7
-
100.00%
1/1
93.75%
15/16
91.43%
Mean: 1d 3h 23m
Request stats
Resolution time 75.00%
18/24
70.00%
7/10
-
-
42.86%
3/7
68.29%
Mean: 7d 2h 35m
Problem stats
Resolution time 50.00%
1/2
0.00%
0/2
-
-
0.00%
0/2
16.67%
Mean: 18d 6h 59m

git hash: master (6c029d07)