Operations report

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Initial response
Triage 68.57%
24/35
85.29%
29/34
85.00%
17/20
78.57%
11/14
95.24%
20/21
81.89%
Mean: 0h 07m
Premier incidents 88.89%
8/9
50.00%
1/2
100.00%
2/2
-
50.00%
1/2
81.25%
Mean: 0h 03m
Business incidents 100.00%
2/2
100.00%
2/2
100.00%
1/1
-
0.00%
0/1
83.33%
Mean: 7h 01m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: 0h 06m
Requests 88.24%
15/17
93.33%
14/15
66.67%
4/6
14.29%
1/7
11.11%
1/9
80.00%
Mean: 4d 1h 41m
15m update 40.00%
4/10
53.33%
8/15
66.67%
6/9
14.29%
1/7
0.00%
0/10
47.50%
Mean: 3h 03m
Client updates hitrate
RT updates 97.50%
39/40
89.13%
41/46
52.94%
27/51
16.07%
9/56
17.46%
11/63
49.61%
127/256
Incidents 88.89%
24/27
100.00%
12/12
100.00%
7/7
-
50.00%
1/2
90.91%
40/44
Requests 79.66%
47/59
90.70%
39/43
77.78%
21/27
63.64%
14/22
51.85%
14/27
70.21%
66/94
Incident stats
Resolution time 82.61%
19/23
81.82%
9/11
100.00%
7/7
-
100.00%
1/1
85.71%
Mean: 1d 4h 40m
Request stats
Resolution time 84.38%
27/32
75.00%
18/24
70.00%
7/10
-
-
78.79%
Mean: 5d 5h 12m
Problem stats
Resolution time 0.00%
0/2
50.00%
1/2
0.00%
0/2
-
-
16.67%
Mean: 31d 3h 13m

git hash: master (6c029d07)