Operations report

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Initial response
Triage 88.89%
32/36
68.57%
24/35
85.29%
29/34
85.00%
17/20
78.57%
11/14
81.43%
Mean: 0h 07m
Premier incidents 100.00%
5/5
88.89%
8/9
50.00%
1/2
100.00%
2/2
-
89.47%
Mean: 0h 03m
Business incidents 85.71%
6/7
100.00%
2/2
100.00%
2/2
100.00%
1/1
-
91.67%
Mean: 0h 10m
Economy incidents 100.00%
2/2
100.00%
1/1
-
-
-
100.00%
Mean: 0h 44m
Requests 88.00%
22/25
88.24%
15/17
93.33%
14/15
66.67%
4/6
14.29%
1/7
87.50%
Mean: 2d 7h 51m
15m update 34.78%
8/23
40.00%
4/10
53.33%
8/15
66.67%
6/9
14.29%
1/7
46.55%
Mean: 2h 09m
Client updates hitrate
RT updates 95.45%
42/44
97.50%
39/40
89.13%
41/46
52.94%
27/51
16.07%
9/56
66.67%
158/237
Incidents 92.59%
25/27
88.89%
24/27
100.00%
12/12
100.00%
7/7
-
91.94%
57/62
Requests 90.20%
46/51
79.66%
47/59
90.70%
39/43
77.78%
21/27
63.64%
14/22
76.19%
80/105
Incident stats
Resolution time 85.00%
17/20
82.61%
19/23
81.82%
9/11
100.00%
7/7
-
85.25%
Mean: 1d 5h 31m
Request stats
Resolution time 81.25%
13/16
84.38%
27/32
75.00%
18/24
70.00%
7/10
-
79.27%
Mean: 7d 0h 12m
Problem stats
Resolution time 50.00%
1/2
0.00%
0/2
50.00%
1/2
0.00%
0/2
-
25.00%
Mean: 30d 4h 22m

git hash: master (6c029d07)