Operations report

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Initial response
Triage 76.19%
16/21 		69.70%
23/33 		85.19%
23/27 		88.89%
32/36 		68.57%
24/35 		78.67%
Mean: 2h 48m
Premier incidents 83.33%
5/6 		75.00%
3/4 		100.00%
10/10 		100.00%
5/5 		88.89%
8/9 		91.43%
Mean: 0h 05m
Business incidents 100.00%
5/5 		100.00%
8/8 		100.00%
5/5 		85.71%
6/7 		100.00%
2/2 		96.30%
Mean: 0h 09m
Economy incidents 100.00%
1/1 		-
 -
 100.00%
2/2 		100.00%
1/1 		100.00%
Mean: 0h 34m
Requests 90.00%
9/10 		88.24%
15/17 		87.50%
14/16 		88.00%
22/25 		88.24%
15/17 		96.15%
Mean: 1d 5h 05m
15m update 61.90%
13/21 		50.00%
8/16 		58.62%
17/29 		34.78%
8/23 		40.00%
4/10 		52.63%
Mean: 1h 52m
Client updates hitrate
RT updates 93.48%
43/46 		89.66%
52/58 		94.74%
54/57 		95.45%
42/44 		97.50%
39/40 		93.88%
230/245
Incidents 76.47%
13/17 		90.48%
19/21 		100.00%
28/28 		92.59%
25/27 		88.89%
24/27 		90.00%
90/100
Requests 94.44%
34/36 		88.10%
37/42 		88.89%
40/45 		90.20%
46/51 		79.66%
47/59 		84.62%
110/130
Incident stats
Resolution time 85.71%
12/14 		81.25%
13/16 		91.30%
21/23 		85.00%
17/20 		82.61%
19/23 		85.42%
Mean: 1d 0h 11m
Request stats
Resolution time 62.50%
10/16 		85.71%
12/14 		83.33%
20/24 		81.25%
13/16 		84.38%
27/32 		80.39%
Mean: 6d 9h 14m
Problem stats
Resolution time 0.00%
0/3 		33.33%
1/3 		-
 50.00%
1/2 		0.00%
0/2 		20.00%
Mean: 23d 3h 20m

git hash: master (9cdcf9a5)