Operations report

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Initial response
Triage 57.14%
16/28
76.19%
16/21
69.70%
23/33
85.19%
23/27
88.89%
32/36
77.62%
Mean: 2h 56m
Premier incidents 50.00%
1/2
83.33%
5/6
75.00%
3/4
100.00%
10/10
100.00%
5/5
89.29%
Mean: 0h 06m
Business incidents 100.00%
6/6
100.00%
5/5
100.00%
8/8
100.00%
5/5
85.71%
6/7
96.77%
Mean: 0h 09m
Economy incidents -
100.00%
1/1
-
-
100.00%
2/2
100.00%
Mean: 0h 43m
Requests 85.71%
12/14
90.00%
9/10
88.24%
15/17
87.50%
14/16
88.00%
22/25
94.81%
Mean: 1d 5h 44m
15m update 57.14%
8/14
61.90%
13/21
50.00%
8/16
58.62%
17/29
34.78%
8/23
54.55%
Mean: 1h 46m
Client updates hitrate
RT updates 90.48%
38/42
93.48%
43/46
89.66%
52/58
94.74%
54/57
95.45%
42/44
92.74%
230/248
Incidents 100.00%
14/14
76.47%
13/17
90.48%
19/21
100.00%
28/28
92.59%
25/27
92.47%
86/93
Requests 94.59%
35/37
94.44%
34/36
88.10%
37/42
88.89%
40/45
90.20%
46/51
87.60%
106/121
Incident stats
Resolution time 100.00%
13/13
85.71%
12/14
81.25%
13/16
91.30%
21/23
85.00%
17/20
88.37%
Mean: 8h 58m
Request stats
Resolution time 100.00%
14/14
62.50%
10/16
85.71%
12/14
83.33%
20/24
81.25%
13/16
82.14%
Mean: 6d 9h 46m
Problem stats
Resolution time 50.00%
3/6
0.00%
0/3
33.33%
1/3
-
50.00%
1/2
35.71%
Mean: 13d 6h 55m

git hash: master (6c029d07)