Operations report

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Initial response
Triage 76.92%
10/13 		57.14%
16/28 		76.19%
16/21 		69.70%
23/33 		85.19%
23/27 		74.79%
Mean: 3h 31m
Premier incidents 100.00%
1/1 		50.00%
1/2 		83.33%
5/6 		75.00%
3/4 		100.00%
10/10 		87.50%
Mean: 0h 07m
Business incidents 100.00%
2/2 		100.00%
6/6 		100.00%
5/5 		100.00%
8/8 		100.00%
5/5 		100.00%
Mean: 0h 07m
Economy incidents -
 -
 100.00%
1/1 		-
 -
 100.00%
Mean: 0h 02m
Requests 85.71%
6/7 		85.71%
12/14 		90.00%
9/10 		88.24%
15/17 		87.50%
14/16 		95.00%
Mean: 2d 0h 24m
15m update 33.33%
5/15 		57.14%
8/14 		61.90%
13/21 		50.00%
8/16 		58.62%
17/29 		56.67%
Mean: 1h 19m
Client updates hitrate
RT updates 97.22%
35/36 		90.48%
38/42 		93.48%
43/46 		89.66%
52/58 		94.74%
54/57 		92.92%
223/240
Incidents 91.67%
11/12 		100.00%
14/14 		76.47%
13/17 		90.48%
19/21 		100.00%
28/28 		92.77%
77/83
Requests 91.30%
21/23 		94.59%
35/37 		94.44%
34/36 		88.10%
37/42 		88.89%
40/45 		84.38%
81/96
Incident stats
Resolution time 91.67%
11/12 		100.00%
13/13 		85.71%
12/14 		81.25%
13/16 		91.30%
21/23 		89.74%
Mean: 7h 06m
Request stats
Resolution time 80.00%
4/5 		100.00%
14/14 		62.50%
10/16 		85.71%
12/14 		83.33%
20/24 		82.19%
Mean: 5d 3h 11m
Problem stats
Resolution time 33.33%
1/3 		50.00%
3/6 		0.00%
0/3 		33.33%
1/3 		-
 33.33%
Mean: 12d 0h 31m

git hash: master (6c029d07)