Operations report

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Initial response
Triage 69.70%
23/33 		85.19%
23/27 		88.89%
32/36 		68.57%
24/35 		85.29%
29/34 		80.00%
Mean: 2h 33m
Premier incidents 75.00%
3/4 		100.00%
10/10 		100.00%
5/5 		88.89%
8/9 		50.00%
1/2 		90.32%
Mean: 0h 04m
Business incidents 100.00%
8/8 		100.00%
5/5 		85.71%
6/7 		100.00%
2/2 		100.00%
2/2 		95.83%
Mean: 0h 09m
Economy incidents -
 -
 100.00%
2/2 		100.00%
1/1 		-
 100.00%
Mean: 0h 44m
Requests 88.24%
15/17 		87.50%
14/16 		88.00%
22/25 		88.24%
15/17 		93.33%
14/15 		96.39%
Mean: 1d 4h 12m
15m update 50.00%
8/16 		58.62%
17/29 		34.78%
8/23 		40.00%
4/10 		53.33%
8/15 		50.56%
Mean: 1h 51m
Client updates hitrate
RT updates 89.66%
52/58 		94.74%
54/57 		95.45%
42/44 		97.50%
39/40 		89.13%
41/46 		93.06%
228/245
Incidents 90.48%
19/21 		100.00%
28/28 		92.59%
25/27 		88.89%
24/27 		100.00%
12/12 		92.63%
88/95
Requests 88.10%
37/42 		88.89%
40/45 		90.20%
46/51 		79.66%
47/59 		90.70%
39/43 		84.62%
110/130
Incident stats
Resolution time 81.25%
13/16 		91.30%
21/23 		85.00%
17/20 		82.61%
19/23 		81.82%
9/11 		84.95%
Mean: 1d 2h 46m
Request stats
Resolution time 85.71%
12/14 		83.33%
20/24 		81.25%
13/16 		84.38%
27/32 		75.00%
18/24 		81.82%
Mean: 6d 2h 49m
Problem stats
Resolution time 33.33%
1/3 		-
 50.00%
1/2 		0.00%
0/2 		50.00%
1/2 		33.33%
Mean: 22d 7h 48m

git hash: master (6c029d07)