Operations report

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Initial response
Triage 63.64%
14/22
75.00%
6/8
76.92%
10/13
57.14%
16/28
76.19%
16/21
70.11%
Mean: 9d 4h 23m
Premier incidents 100.00%
3/3
100.00%
2/2
100.00%
1/1
50.00%
1/2
83.33%
5/6
85.71%
Mean: 0h 08m
Business incidents 100.00%
3/3
100.00%
1/1
100.00%
2/2
100.00%
6/6
100.00%
5/5
100.00%
Mean: 0h 07m
Economy incidents -
-
-
-
100.00%
1/1
100.00%
Mean: 0h 02m
Requests 87.50%
7/8
80.00%
4/5
85.71%
6/7
85.71%
12/14
90.00%
9/10
95.12%
Mean: 2d 6h 20m
15m update 28.57%
4/14
50.00%
4/8
33.33%
5/15
57.14%
8/14
61.90%
13/21
52.31%
Mean: 1h 52m
Client updates hitrate
RT updates 96.77%
30/31
100.00%
12/12
97.22%
35/36
90.48%
38/42
93.48%
43/46
94.64%
159/168
Incidents 93.33%
14/15
71.43%
5/7
91.67%
11/12
100.00%
14/14
76.47%
13/17
90.16%
55/61
Requests 97.50%
39/40
92.00%
23/25
91.30%
21/23
94.59%
35/37
94.44%
34/36
88.37%
76/86
Incident stats
Resolution time 92.86%
13/14
80.00%
4/5
91.67%
11/12
100.00%
13/13
85.71%
12/14
91.38%
Mean: 8h 02m
Request stats
Resolution time 70.00%
14/20
50.00%
5/10
80.00%
4/5
100.00%
14/14
62.50%
10/16
72.31%
Mean: 6d 5h 29m
Problem stats
Resolution time 33.33%
1/3
0.00%
0/2
33.33%
1/3
50.00%
3/6
0.00%
0/3
29.41%
Mean: 11d 5h 38m

git hash: master (6c029d07)