Operations report

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Initial response
Triage 78.57%
11/14
95.24%
20/21
84.62%
22/26
74.00%
37/50
77.42%
24/31
80.69%
Mean: 0h 07m
Premier incidents -
50.00%
1/2
16.67%
1/6
70.00%
7/10
50.00%
4/8
60.00%
Mean: 0h 16m
Business incidents -
0.00%
0/1
85.71%
6/7
92.31%
12/13
100.00%
8/8
92.86%
Mean: 1h 41m
Economy incidents -
-
-
100.00%
3/3
-
100.00%
Mean: 0h 04m
Requests 14.29%
1/7
11.11%
1/9
57.89%
11/19
80.77%
21/26
88.24%
15/17
81.97%
Mean: 3d 0h 25m
15m update 14.29%
1/7
0.00%
0/10
26.92%
7/26
44.00%
22/50
36.84%
7/19
42.53%
Mean: 2h 39m
Client updates hitrate
RT updates 16.07%
9/56
17.46%
11/63
63.41%
26/41
100.00%
45/45
88.10%
37/42
51.81%
129/249
Incidents -
50.00%
1/2
94.44%
17/18
100.00%
37/37
87.10%
27/31
93.51%
72/77
Requests 63.64%
14/22
51.85%
14/27
57.14%
24/42
75.76%
50/66
80.65%
50/62
71.74%
66/92
Incident stats
Resolution time -
100.00%
1/1
93.75%
15/16
93.10%
27/29
91.30%
21/23
92.75%
Mean: 7h 02m
Request stats
Resolution time -
-
42.86%
3/7
82.61%
19/23
89.47%
17/19
79.59%
Mean: 7d 8h 29m
Problem stats
Resolution time -
-
0.00%
0/2
-
100.00%
1/1
33.33%
Mean: 6d 2h 32m

git hash: master (6c029d07)