Operations report

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Initial response
Triage 73.68%
28/38
63.64%
14/22
75.00%
6/8
76.92%
10/13
57.14%
16/28
70.19%
Mean: 7d 8h 51m
Premier incidents 33.33%
2/6
100.00%
3/3
100.00%
2/2
100.00%
1/1
50.00%
1/2
64.29%
Mean: 0h 15m
Business incidents 100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
2/2
100.00%
6/6
100.00%
Mean: 0h 07m
Economy incidents 100.00%
1/1
-
-
-
-
100.00%
Mean: -
Requests 90.48%
19/21
87.50%
7/8
80.00%
4/5
85.71%
6/7
85.71%
12/14
94.12%
Mean: 2d 1h 04m
15m update 39.29%
11/28
28.57%
4/14
50.00%
4/8
33.33%
5/15
57.14%
8/14
45.07%
Mean: 2h 38m
Client updates hitrate
RT updates 94.44%
51/54
96.77%
30/31
100.00%
12/12
97.22%
35/36
90.48%
38/42
94.86%
166/175
Incidents 86.67%
13/15
93.33%
14/15
71.43%
5/7
91.67%
11/12
100.00%
14/14
93.10%
54/58
Requests 96.23%
51/53
97.50%
39/40
92.00%
23/25
91.30%
21/23
94.59%
35/37
91.49%
86/94
Incident stats
Resolution time 92.31%
12/13
92.86%
13/14
80.00%
4/5
91.67%
11/12
100.00%
13/13
92.98%
Mean: 7h 44m
Request stats
Resolution time 86.36%
19/22
70.00%
14/20
50.00%
5/10
80.00%
4/5
100.00%
14/14
78.87%
Mean: 7d 2h 02m
Problem stats
Resolution time 75.00%
3/4
33.33%
1/3
0.00%
0/2
33.33%
1/3
50.00%
3/6
44.44%
Mean: 8d 6h 57m

git hash: master (9cdcf9a5)